Job Description

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You've come to the right place. We're looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we'd like to hear from you.

Working Arrangement At Home



The opportunity

The Compensation Specialist is responsible for managing and providing the highest quality of service to a defined block of US based clients and intermediaries as well as being responsible for working to help identify and resolve all contracting and compensation service issues related to the set up of Agents, Brokerage General Agents, General Agents, and Wirehouses, selling US Life Insurance products. The Compensation Specialist also needs to work closely with internal partners from New Business, Licensing and Distributions.

This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.

Responsibilities

• Manage 1-800 call center queue to answer customers' queries regarding commissions
• Obtain or provide information in situations requiring tact, diplomacy, or persuasion; deal with high tense or stressful situations
• Provide a high level of service to customers
• Ensure positive and effective relationships are maintained with customers, including regional directors and producers
• Deliver professional and trusted service to clients and intermediaries
• Build solid relationships both internally and externally and foster customer satisfaction and loyalty
• Meet service, quality, and productivity, standards to ensure a positive client service experience and help to maximize service levels
• Identify trends and patterns of client issues, and escalate to management
• Complete and participate in ongoing training and education to remain current of product, industry, service, and administrative changes
• Provide accurate client administration by processing standard financial and accounting entries and transactions timely and accurately
• Proactively work to identify and correct semi-complex to complex issues, resolve complaints and concerns, coordinating with other staff and departments as required
• Work with other team members to ensure a cohesive unit and consistent service
• Understand multiple systems
• Manage tight deadlines and address urgent cases
• Manage customer expectations

Note: Our service center remains open during Ontario public holidays, which employees cover off on a rotational basis. The department is open from 8:00 am to 6:00 pm accepted candidates are expected to be able to work within those times.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Post secondary school graduation or equivalent work experience
• Current knowledge of the area's business/ procedures is highly desirable
• Solid negotiation and problem-solving skills
• Understand and use appropriate methods of communication when dealing with clients (e.g. phone vs. e-mail)
• Ability to build and maintain positive & solid relationships with internal and external customers
• Excellent customer service skills, negotiation and communication skills
• Excellent organizational skills and attention to detail
• Computer efficiency with all the MS Office Suite of applications
• Ability to multitask and prioritize under stressful and changing circumstances
• Strong technical competence

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture

We lead with our Values every day and bring them to life together. * Boundless opportunity

We create opportunities to learn and grow at every stage of your career. * Continuous innovation

We invite you to help redefine the future of financial services. * Delivering the promise of Diversity, Equity and Inclusion

We foster an inclusive workplace where everyone thrives. * Championing Corporate Citizenship

We build a business that benefits all stakeholders and has a positive social and environmental impact.

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at .

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including , , , , and . Additional information about John Hancock may be found at .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .