Job Description

• Finish each working day knowing you have made a difference in the lives of seniors!
• Be part of a company committed to inspiring Orange Dot Values – including Having Fun!
• Perform a key role in an organization that commits itself to the highest standards of customer service and performance in the retirement industry.
• Take advantage of the many perks that V!VA has to offer, such as complimentary team meals, V!VA Scholarship Program, and our Orange Dot Points recognition program.

About V!VA Retirement Communities What happens when a team of experienced industry professionals combine their passion and decide it is time to raise the bar in the retirement living industry? You get V!VA Retirement Communities. At V!VA, we aren’t about grand statements or lofty ideals. We are a group of Canadians committed to bringing the right mix of people together to inspire each other and deliver the highest standards of customer service and performance in the retirement industry. V!VA Retirement Communities includes eight rental retirement residences located in Ontario, each of which are uniquely designed to suit the needs, habits and lifestyles of the surrounding community. At V!VA we put people first, and we’re looking for just the right person who shares V!VA’s purpose of Making Today Great! About the Waterside Retirement Community Say hello to an entirely new approach to rental retirement living. Say hello to Waterside! Beautiful. Spacious. Convenient. Safe. When we design our suites, we take the time to consider what is most important to our Community Members. We design our living spaces to accommodate every senior's need to transition from a large home to our wonderful community, including walk-in-closets, spacious kitchenettes, natural lighting and of course, modern safety features and equipment. We also offer engaging and safe activities/events to ensure our Community Members feel fulfilled and involved in their neighborhood. Take in a movie in the big-screen V!VAplex theatre, go for a dip in the heated saltwater pool, or just catch up with old friends and new in the fully-licensed Pints! Pub. Best of all, everything made in our kitchen is V!VAlicious, which means equal parts nutritious and delicious, and made from the fresh organic fruits, vegetables and herbs grown in our very own V!VA Victory Garden. About the Opportunity Currently, V!VA Retirement Communities has a new opportunity for an enthusiastic Community Relations / Sales Manager to join our team in Carleton Place, ON. Reporting to the Community Director and working closely with Waterside’s Management Team and V!VA’s Home Office Team, you will be developing and executing strategic plans to maximize profitability and occupancy. You will also be facilitating tours, building relationships with prospects, and representing yourself as a V!VA ambassador throughout the greater community. Working as a positive, contributing member of the community, your key duties will include:

• Engaging in the relationship-selling process with each prospect and their family, including setting appointments and conducting tours;
• Developing and managing a network of local referral sources;
• Coordinating all outreach events including trade shows, community seminars, sponsorship and other special events;
• Constantly reviewing the database to identify and follow-up on leads from all sources, while creating sales strategies for prospective community members and families;
• Practicing the established V!VA sales approach to track and follow-up with referrals;
• Recording sales and updating list of prospects and community organizations, using V!VA's customer relations management software (Sherpa);
• Managing a budget in accordance with the Community Outreach and Sales Plan;
• Performing competitive analysis, including monitoring market competition and territory conditions;
• Managing inventory and ordering promotional materials;
• Contributing local insights for the strategic planning of all marketing and leasing initiatives;
• Suggesting media and advertising opportunities;
• Educating the general community about the services and value of V!VA Retirement Communities;
• Establishing timely, open and effective communication to all families, community associates and members, and assuring that all expectations are met or exceeded;
• Assisting in the development and implementation of the annual marketing budget and management plan;
• Maintaining V!VA’s high standard of excellent customer service and constructive relationship to the public, while achieving occupancy goals set for the community;
• Assisting in the preservation of Waterside’s image, safety and cleanliness, for guests and prospective family and community members; and
• Participating in all in-service training and education programs as scheduled.

To qualify for the role, you will need:

• Preference will be given to candidates with experience in the retirement living or healthcare related industries. Candidates with a proven track record of achieving/exceeding targets e.g. increasing and maintaining target occupancy levels will be given preferential consideration;
• At least 3 years of sales experience is required;
• Strong organizational and time management skills; and
• Post-secondary education would be an asset, preferably in business related field.

You must also possess a clean Class G driver license and have access to a vehicle. The candidate must also be proficient in Microsoft Office and must be flexible to work in changing shift hours e.g. some weekends and some evenings. As an enthusiastic leader, who promotes an optimistic atmosphere, you must have a developed interest in making a difference in the lives of seniors. Through your confidence and determination, you must also be able to prove your vital role in the Community Management Team. As the main point of contact for the community, your strong organization, efficient networking and excellent sales skills will be essential to this role. Your exceptional interpersonal skills and strong customer orientation to older adults is also very much needed. If you are a creative and innovative spirit, and if making a difference in people’s lives inspires you to take on new challenges, find out what we have to offer for you. Why Choose V!VA? In exchange for all your hard work and determination, you will be rewarded with a highly competitive salary and commission - but this is just the start! Watch this video to find out more about why V!VA is a great place to work. You can also look forward to taking advantage of the many additional perks that V!VA has to offer:

• A company built on values– Long before any blueprints were finalized or a shovel was lifted, V!VA Retirement Communities realized that the true foundation of its success was going to be its people. That’s why V!VA focuses on recruiting and retaining the best and brightest in the field who share the company’s core Orange Dot Values: Be a Friend, Make it Better, Love what you Do, Work as a Team, and Have Fun! Together, these values and the people who live and work by them, help V!VA achieve it’s simple purpose: Making Today Great!
• Team Meals– Everyone should know just how V!VAlicious the meals are at V!VA – especially our very own Team Members! That’s why weekly, the entire team is invited to enjoy a complimentary lunch specially prepared by your talented Culinary Team. What could be a better pick-me-up than that?
• “Making Today Great” Time! – ‘Making Today Great!’ is our founding purpose. That’s why each Team Member is given time each day to go beyond their daily routine to do anything they choose – as long as it improves the day of a fellow Team Member or V!VA Community Member. Bring a cup of tea over to Ms. Smith in Suite 204 or play a game of chess with Mr. Wilson in the Library. It’s how we encourage you to experience more variety in your day while making a difference in someone else’s.
• V!VA Getaway– Ever wanted to just get away to a great destination, but all the hotel rooms are booked? V!VA Getaway allows Team Members to stay and play for free at any V!VA Retirement Community! You and your family get to enjoy one of our comfortable suites for up to three nights, including breakfast. How’s that for first class travel?
• V!VA Scholarship– A good education never ends, and in honour of our commitment to continuing education, we’ve developed the V!VA Scholarship Program. If you’re interested in taking a course that will benefit your career at V!VA, we’re happy to chip in.
• Orange Dot Program- Ever wanted to thank a fellow colleague for going above and beyond? Well, with V!VA’s Orange Dot Program, you can! Thank someone for doing a great job by rewarding them with points, or receive your own points and redeem them for tons of great stuff.

V!VA Retirement Communities welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. V!VA Retirement works and operates in the vulnerable sector and the well-being of our community members and team members is important. For this reason, V!VA Retirement Communities requires all new team members are vaccinated for COVID-19. Accommodation, including for those who cannot be vaccinated for COVID-19 due to religious or medical reasons, will be provided in accordance with V!VA Retirement’s obligations under the Ontario Human Rights Code, as amended from time to time, and the Accessibility for Ontarians with Disabilities Act, as amended from time to time. If you think you've got the skills to take on this rewarding challenge, apply now!