Reporting to Head of Revenue, Bettermode is looking for an experienced Community Success Manager (CSM) to join our Community Success team. In this role, you\'ll own the entire customer lifecycle from onboarding through renewal and expansion for a portfolio of Bettermode\'s highest-paying customer segments. The goal of a CSM is to help enable our customers to achieve their business goals by building thriving online communities, at scale. You will leverage technology to efficiently engage with a high volume of customers at various touch-points along the customer journey and be responsible for best-in-class onboarding, user adoption strategies, revenue retention and growth, and customer advocacy. About You
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