Job Description

We are seeking a compassionate, organized, and dynamic

Community Relations Manager

to join our senior living community team. This role is responsible for managing all aspects of the move-in and move-out process, fostering positive relationships with residents and their families, and driving marketing and sales initiatives to maintain occupancy levels. The ideal candidate will have a strong background in senior living or healthcare, with a passion for delivering exceptional service and care.

Key Responsibilities:

Move-In/Move-Out Coordination

Serve as the primary point of contact for new residents and their families throughout the move-in and move-out processes. Coordinate logistics, paperwork, room readiness, and welcome protocols to ensure a smooth transition. Work with internal departments (nursing, maintenance, dining, housekeeping) to prepare for new arrivals or departures. Conduct exit interviews and manage feedback to improve the resident experience.

Community Relations & Resident Engagement

Build strong relationships with residents, families, and the local community. Address resident and family concerns with empathy and efficiency. Represent the community at outreach events and maintain a positive public image.

Marketing & Sales

Develops and implements an external communications and marketing strategy that increases CVF engagement with the communities of Medicine Hat, Redcliff, and Cypress County. Conduct tours for prospective residents and their families, effectively presenting the benefits of the community. Leads CVF efforts to improve community relations, increasing public awareness and supporting a positive reputation in the wider community. Achieve occupancy goals through strategic sales efforts and relationship-building.

Leadership -

Maintains a professional and positive manner even under changing or uncertain conditions. Works well with a wide range of individuals to provide support, coaching, encouragement and direction. Engages others in order to accomplish organizational goals and strategies. Champions the organization both internally and externally, models exceptional behavior.

Communication -

Expresses and transmits information with consistency and clarity, using active listening techniques in order to effectively understand provided feedback, summarizes information according to the audience in order to promote engagement and increase understanding. Strategically communicates for maximum results.

Accountability -

Takes personal ownership and responsibility for the quality and timeliness of work commitments. Follows organizational guidelines, professional standards, regulations and principles. Demonstrates reliability and integrity on a daily basis. Evaluates and responds to complex requirements that support the organizational direction.

Planning and Organizing -

Accurately estimates duration and level of difficulty of tasks and projects, setting out goals and objectives and work plans to complete. Develops and oversees multiple plans for internal groups and teams, anticipates risks and takes appropriate steps.

Decision Making -

Makes concrete, well-informed and thought out decisions that support the overall organization. Has the ability to make quick effective decisions even when data and details are limited. When making unfavorable decisions that might have negative consequences will examine the impacts and potential implications to ensure that decision is valid for the situation. Makes decisions on the fly or in the face of missing information that supports the organization even if it may be perceived as unfavorable.

Teamwork -

Works cooperatively and effectively with others to reach a common goal. Participates actively in group activities fostering a team environment. Encourages others to participate in team activities, ensures teams are working effectively.

Networking and Relationship Building -

Effectively builds constructive, friendly, professional relationships and networks of key contacts with people and colleagues, maintains partnerships that can provide information, assistance and support. Networks and builds working relationships to respond to current and future needs.

Resource and Fiscal Management

- Uses resources such as human capital, supplies, products, materials, and other useable items effectively and with foresight to available and limited funds. Ensures that internal teams and groups are aligned with organizational resource and financial limitations.

Job Types: Full-time, Permanent

Pay: From $55,000.00 per year

Benefits:

Company pension Dental care Disability insurance Employee assistance program Extended health care Life insurance Vision care
Work Location: In person

Expected start date: 2025-08-01