Job Description

Why Join iQ?

We're a winning team driven by collaboration, innovation, and success. At iQ Offices, we believe in working hard, having fun, and celebrating the journey together. Here's how we support our team:

Comprehensive Benefits:

Protect yourself with a benefits package that covers health and medical expenses.

Health Spending Account:

Cover health and wellness expenses beyond traditional benefits.

Employee and Family Assistance Program:

Access confidential support for personal, financial, and mental health challenges.

Flexible Paid Time Off:

Enjoy the freedom to take time off as needed with our flexible paid time off policy.

Professional Development Funds and Resources:

Advance your career with funds and resources for professional development opportunities

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Perks:

Savour complimentary tea, coffee, and snacks in our stylish spaces.

Vibrant Team Culture:

Collaborate with bright, talented colleagues who inspire and motivate.

Reports To

The Community Manager will report to the Director, Operations.

Job Overview

In this role, you will be responsible for leading and coordinating the efforts of staff in your designated location. Your focus will be on ensuring efficient and effective daily operations. We are a highly service-focused company, always going above and beyond for our members.

Key Responsibilities (Including, but not limited to)

Leadership and People Management


Manage the growth and development of your staff members Assist in the development and implementation of best practices for efficient operations Monitoring and evaluation of direct report's performance and compliance

Onsite Support


Vendor relationship management within your sites (including cleaners, repairs etc.) Accountable for regular monitoring of brand standards at the location level which includes weekly assessments, and site checks Inventory and procurement oversight for all common and kitchen areas Conduct Tours at your site as required Manage and oversee all repairs and maintenance requests for all office space needs Provide IT troubleshooting support for all location operation systems and Member needs Relationship management with property managers/landlords where applicable, with support of the Director, Operations

Administrative support


Produce weekly member newsletter content for your respective locations Maintain and comply with all company software platform expectations Capture photographs and content as required for company social media accounts

Member experience


Tend to existing Member needs, ensuring the highest level of service, always Supporting the onboarding of new Members Accountable for member retention plan development and execution of this plan, with your team, at all locations Support with planning and executing iQ Venue events as they pertain to your assigned locations

Financial accountability


Input and spend against the approved Operations budget where applicable Reconcile and monitor accounting requirements - member accruals, late fees, invoices, phone/tech services for your sites Accounts receivable reporting & follow up with members Accounts payable oversight for key vendors Compliance and oversight of all onboarding and offboarding procedures for Members including security deposit, banking release info

Working Conditions & Physical Demands

Occasional after-hours and weekend work required Ability to work at multiple locations within your region Shifting workday hours based on opening and closing duties Occasional assistance with cleaning tasks when required Ability to move 30lbs as it relates to onsite inventory, storage, and member equipment needs

Required Education, Skills, and Qualifications

Excellent customer service orientation Bilingual is a bonus, fluent in English and French, written and spoken Sales and marketing experience Demonstrated written and verbal communication skills Troubleshooting / Problem Solving Proficiency in Microsoft Office Excellent time management, organizational, and people skills Management experience

Our Ideal Team Member

You're energetic and active in building meaningful relationships You're a creative thinker, flexible and appreciate a little creative chaos You thrive under pressure and want to work with the best team at all times You're always in search of new ideas and love a good challenge You speak up and expect to be heard and you always do what it takes to do better

About iQ Offices

At iQ, we create inspiring workplaces that empower our Members to thrive. With flexible terms, stunning interiors, and top-tier service, we've grown from a single location in 2012 to become Canada's largest Canadian-owned coworking provider. Our prime downtown locations make it easy for teams to focus on what matters most--their success.

Join a Diverse & Inclusive Community

We're proud to be an equal-opportunity employer committed to fostering diversity and inclusion. You will receive consideration for employment regardless of race, religion, gender, gender identity or expression, sexual orientation, ethnicity, creed, disability, or age.

Accessible Recruitment

We are dedicated to providing accommodations throughout the recruitment process to ensure accessibility for everyone. If you require accommodations, please contact

hr@iqoffices.com

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Ready to Apply?

If you're ready to take your career to the next level, we'd love to hear from you! Submit your resume and show us why you're a great fit for the iQ team. We aim to circle back to all applicants, no matter the decision, and thank you for your interest in joining iQ Offices.