Job Description

Company Description

Publicis is an omni-channel communications agency with over 600 employees across our Canadian operations. The office is the largest in our industry in Canada and boasts talent across various disciplines of marketing and advertising expertise. Publicis carries a balanced split of Canadian, U.S. and Global clients for which we are Agency of Record. Publicis supports a range of D&I actions through our Driving Change team as well as giving back to the community through a long-standing participation in the Out of the Cold Program. With a strong, active and familial culture, Pub United is the agency\xe2\x80\x99s social club, hosting events as wide reaching as Curling, Trivia Nights and more.



We are an agency filled with people that are Committed, Creative, Curious and Collaborative.

As the Community Manager, you will be responsible for overseeing the social media presence for some of our biggest client accounts, across multiple verticals including CPG and alcohol. If you have experience managing the social media presence for large brands, then this role could be for you.

You should be that person who is one step ahead of social trends, and an early-adopter of new platforms. Someone who loves great content, is immersed in popular culture, and is both personally and professionally curious about new industries, topics and ideas. You are inspired to make a difference, motivated to do good work, and always ready to roll up your sleeves to help produce great results for our clients.

Qualifications

Key Responsibilities:

• Monitor community conversation on multiple client social media channels, responding to customer inquiries or escalating to client stakeholders where appropriate
• Work closely with client and internal stakeholders to develop social media governance and response guidelines
• Participate in brainstorms with strategy, creative and production teams to ideate on social media content and ideas for various clients
• Manage social media content calendars to ensure that approved client creative is posted in a timely manner
• Work with media agency partners to traffic content and ads for paid media campaigns
• Conduct social listening across key platforms to help identify content opportunities
• Develop weekly, monthly, quarterly and yearly client facing reports tracking social media performance against key KPIs, as well as identifying key trends and areas of opportunity
• Work with digital strategists to provide input on social media strategies and campaigns
• Ability to evenings and weekends as needed

Qualifications

• 1-2 years of experience in advertising/marketing/media/communications with a focus on social media and community management for large brands
• Works well in a fast-paced, collaborative, and multi-discipline environment
• Client-facing with ability to manage multiple accounts
• Ability to work with cross functional teams including creative, strategy, insights and production
• Highly knowledgeable about best practices related to all the major social media platforms (Instagram, Facebook, Twitter, TikTok, LinkedIn, YouTube, Twitch, Reddit)
• Experience working with publishing and analytics platforms such as Sprinklr, Hootsuite, Spredfast and Salesforce Social Studio
• Knowledge of social listening tools such as Netbase and Brandwatch
• Strong analytical skills and the ability to present findings and observations
• Ability to work on multiple projects and clients, and to meet targets and deadlines
• Strong interpersonal skills and an aptitude for collaborative working with teams across the internal organization
• Someone who is curious by nature: critically thinking about the business and marketing implications of findings \xe2\x80\x93 how search can be used to inspire great creative, content and user experience
• Fun, strategic, creative, curious, intelligent and hard-working. No arrogance.
• Someone with an attitude that they can tackle anything thrown their way. They are excited by figuring out things they\xe2\x80\x99ve never done before. They do not have \xe2\x80\x9cthat\xe2\x80\x99s not my job\xe2\x80\x9d in their vocabulary
• Someone that is self-motivated, hard-working, excited by digital possibilities.

Additional Information

Publicis Canada is committed to building a diverse workforce representative of our community. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply. If you require a specific accommodation please contact Human Resources at 416-925-7733 or by email at inquiries@publicisna.com

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