Job Description

Role Summary

The Community Manager works closely with the Community Operations team and supervises Community staff to ensure performance goals for the community are met. They manage all daily property management requirements, act as the "point person" for questions and address any homeowner inquiries or concerns.

Core Responsibilities

Responsibilities:

General/Office:

Operate the community in accordance with Compass Community Standards to establish and maintain the community rules and regulations Utilize the system for receiving POs, creating requisitions and recording rent payments Deliver rent payment to the bank (where applicable) Enter rent payments into the system and reconcile and process bank deposits Take work orders and delegate them to the maintenance team Review and follow-up on outstanding requests Assist with determining Community's capital budget, provide quotes and work within the assigned budgets Manage the assigned petty cash and process/approve staff expenses into the Review accounts receivable and generate weekly AR reports Strive for as close as possible to 100% occupancy in the community Collect lot rent while ensuring to achieve and maintain a 0% balance in ARs Maintain an awareness of local economic and housing market conditions Maintain a safe working environment for all employees by implementing and following the Health and Safety Policy and reporting all accidents/incidents in accordance with company policy Be available for "on-call" duties as assigned and follow up with any designated "on-call" personnel about incoming calls Act as the "point person" to colleagues for questions or concerns in the absence of the Operations Manager
Community Duties:

Meet and work with contractors/vendors to ensure all jobs are started and completed within deadlines Inspect common areas and all infrastructure including roads, landscaping, tree service, waste management and Community utility systems to ensure they are maintained and working effectively while eliminating any potential hazards. Ensure homes are disconnected and moved in accordance to company policy and provincial law File fire safety documents and inspect all fire safety systems bi-annually or when required
Tenant Duties:

Communicate with homeowners about leases, rent payments and deferrals, and lease termination, as well as satisfactorily resolve any complaints Create tenant notices/letters regarding rent payments, potential lease termination/evictions, community standards and maintenance concerns including waste management, etc. for the Operations Manager's approval and distribute them Meet with various relevant associations (tenant/regulatory bodies) Interview prospective tenants and represent Compass Communities in selling and renting homes and renting lots when required. Select lots and order in homes where applicable Responsible for completion of tenant lease process, including processing and filing of applications, bringing applications through the approval process, and creating the lease Assist with the organization and implementation of tenant appreciation and social events Assist and attend Landlord and Tenant Board Hearings when required
HR:

Manage employees working at each assigned community Assign job tasks and duties to employees and supervise the completion of tasks Ensure that community goals and all CAPREIT policies and procedures are understood and followed by employees Handle employee misconduct and disciplinary infractions in counsel of the Operations Manager and take corrective action including discipline and where applicable discharge Coach and provide informal feedback to employees Conduct performance evaluations and provide input and recommendations to the Operations Manager respecting employee performance Provide input on employee remuneration changes and communicate any such changes to employees Maintain confidentiality with respect to employee evaluation, discipline and remuneration matters Perform full-cycle recruitment and assess staffing levels to make recommendations for additional staffing when necessary Ensure land lease staff complete any necessary training Initiate employee changes in HRIS and approve employee sick, vacation, timesheets, overtime, and RFA requests Ensure sufficient coverage at each property and report on leaves of absence to the Benefits Team and Operations Manager

Required Skills and Experience

5 years of relevant experience in similar line of work Previous experience in residential property management a strong asset Computer and software proficiency (primarily Microsoft Word, Excel, Outlook, Internet and SAP) Demonstrated ability to make decisions and exercise good judgment Ability to demonstrate a responsible and positive attitude A genuine interest in customer service, helping and working with homeowners Ability to communicate well and establish relationships with colleagues and residents Previous experience in managing people, resources and budgets
Our people are what makes us different. At Compass, we are committed to workplace diversity and inclusion within our organization; therefore, we encourage all qualified persons from all backgrounds to apply. Accommodations are available, upon request, to all applicants with disabilities throughout our hiring process. Successful applicants will also be subject to a background check.

Job Types: Full-time, Permanent

Schedule:

Monday to Friday
Application question(s):

Are you legally entitled to work in this location for any employer?
Licence/Certification:

Driving Licence (required)
Work Location: In person