Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Join our dynamic team as a Community Manager and take charge of creating an exceptional experience for tenants and visitors at one of our Class A commercial buildings. We're seeking a candidate with a unique blend of hospitality, creativity, business acumen, and tech-savviness to foster a thriving community both on-site and virtually.Be ready to step into an exhilarating opportunity with the Property Management team at this location as it undergoes a remarkable rebranding transformation. Discover a world of exciting possibilities, with state-of-the-art amenities, including cutting-edge conference rooms and a vibrant tenant and sport lounge boasting a golf simulator experience and all managed through the property app. We will rely on the Community Manager to handle the administration of this app and the property social media accounts, as well as maintain the property website, and create captivating internal marketing collateral.As the on-site Community Manager, your goal will be to provide exemplary concierge services, acting as an informational resource for the property and ensuring superior client satisfaction.WHAT YOULL BE DOING:Coordinate regular programming including but not limited to themed events, lunch and learns, conveniences, entertainment, philanthropy, and brand activations for the building and individual companiesManage property amenity spaces including tenant lounge, conference center, outdoor space, and other common areasPlan and maintain the property programming budgetPartner with fitness providers for health and wellness programmingCreate marketing collateral for property programming and events using property specific brandingPartner with onsite and local retailers and dining establishments to highlight promotionsAssist the property management and leasing teams in tours, welcome collateral, and events for new tenantsMaintain the admin portal of property app including conference center reservations, building events, and local area information and partnershipsManage the property social media pagesWrite and design eblasts and monthly updates to tenants who have opted into the service regarding events occurring in the building and around the local areaAct as a building ambassador, including maintaining a welcoming presence in public spaces during high traffic times and during eventsRespond to in-person, phone and email requests from tenants providing guidance and information to tenants in a timely mannerKnowledgeable of local and trending events, attractions, restaurants, hotels, tours, and transportation options in the surrounding area, helping to coordinate reservations and ticketsNegotiate contracts with area vendors for best prices and servicesProvide detailed reporting of events, conference center bookings, social media engagement and building app usage to the clientProvide timely and accurate reporting to the finance department to ensure accurate billing of services to clientsOther concierge-related requests, as neededWHAT YOU BRING :Bachelors Degree in related field and/or equivalent work experienceAt least three years experience in marketing and event planning, including VIP guest servicePrevious concierge, hospitality, or VIP retail experience highly preferredExperienced in marketing and event planningIndependent thinking and self-starterAbility to host and engage tenants and visitors to participate in events and programmingPossesses foresight to organize event logistics up to 1000 attendeesEye for clean, concise marketing collateralSuperior knowledge of local area cultural, dining, and entertainment venues, and ability to match client and tenant desires to the appropriate venueAble to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needsAble to think quickly and efficiently when confronted with a client or tenant requestMotivated self-starter who is able to work with minimal supervisionCreative problem solverGreat time managementProactive, approachable, and solution-focusedProfessional demeanor and appearanceStrong planning and organizational skillsExcellent interpersonal and communication skillsCommitment to company valuesKnowledgeable on Microsoft Office, iOS functions, marketing or graphic design software, and digital technologyWHATS IN IT FOR YOUJoin an industry leader and shape the future of commercial real estateDeep investment in cutting-edge technology to power your workComprehensive and competitive benefits planA supportive, caring and diverse work environment designed for your growth and well-beingLocation:On-site Toronto, ONIf this job description resonates with you, we encourage you to apply, even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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