Job Description

Overview
When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News & World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.
Responsibilities
As the Community Manager of a premier AAA office complex, you will be the welcoming face and driving force behind an exceptional tenant experience. This role centers on delivering outstanding customer service through thoughtfully curated programs and engaging events that reflect the prestige of the property and the expectations of its tenants.
You will act as a trusted point of contact for tenant event planning, ensuring every interaction is handled with warmth, professionalism, and attention to detail. From coordinating signature experiences to managing communications and brand touchpoints, you will foster a vibrant, inclusive, and service-oriented environment. This high-visibility position requires a passion for hospitality, a proactive mindset, and a commitment to excellence in every aspect of tenant engagement.
Design and execute an annual calendar of curated events, activations, and experiences that reflect the expectations of our tenants.
Activate all areas of the property, including the outdoor courtyard with elegant, inclusive, and culturally relevant programming.
Partner with top-tier local and national organizations in arts, culture, wellness, and business to deliver high-impact tenant experiences.
Conduct regular tenant engagement assessments to ensure programming remains relevant, personalized, and aligned with tenant needs.
Lead the strategy, development and execution of premium events, including wellness activations, seasonal celebrations, and brand collaborations.
Develop and manage event budgets, production schedules, and post-event reporting with a focus on ROI and tenant satisfaction.
Build and maintain a network of vendors and service providers, including caterers, designers, entertainers, and production teams.
Create and implement a sponsorship and partnership framework to enhance event offerings and elevate brand presence.
Oversee the daily operations, programming, and service delivery of high-end building amenity spaces, ensuring a seamless and elevated experience.
Collaborate with building operations teams (operations, maintenance, concierge, housekeeping, security, fitness centre) to uphold AAA standards of cleanliness, safety, and service.
Serve as a point of contact for event related tenant inquiries, requests, and feedback, ensuring prompt and personalized resolution.
Implement continuous improvement initiatives to enhance the functionality, appeal, and utilization of amenity spaces.
Develop and execute refined, tenant-centric communications strategy across digital and traditional channels, ensuring all messaging is clear, engaging, and responsive to tenant needs, while consistently reflecting the property's brand standards and enhancing the overall service experience.
Manage content creation for executive newsletters, social media, digital signage, and tenant notifications, ensuring brand consistency and clarity.
Coordinate emergency communications and operational updates with professionalism and urgency.
Support retail leasing and brand storytelling through high-quality marketing collateral and strategic messaging.
Uphold and continuously elevate the property's brand identity by ensuring every tenant-facing touchpoint, from curated events and concierge services to signage and digital content, delivers a seamless, polished, and premium experience that reflects the high standards of the building.
Collaborate closely with internal stakeholders to develop branded materials, presentations, and messaging frameworks that are thoughtfully crafted to resonate with our diverse tenant audiences, ensuring clarity, consistency, and alignment with the property's overall service and engagement goals.
Monitor and evaluate the impact of engagement initiatives, using data and insights to refine strategies and demonstrate value.
Identify and pursue strategic opportunities to enhance the property's reputation and visibility within the business and cultural community.
Build and maintain strong relationships with tenants, retailers, community leaders, and external partners, acting as a trusted ambassador for the property.
Maintain accurate and up-to-date documentation, policies, procedures, and contact databases.
Develop and manage formal agreements with vendors, contractors, and service providers to ensure clarity around scope of work, pricing, scheduling, and service expectations.
Prepare and review contracts that include detailed terms and conditions, insurance requirements, and risk mitigation clauses to protect the interests of the property owners and firm. * Ensure all third-party partners adhere to building policies, safety standards, and operational protocols, and coordinate with internal departments to ensure seamless service delivery.

• Provide comprehensive administrative support to the property management team, including scheduling, documentation, and coordination of daily operations, while actively contributing to cross-functional initiatives that enhance tenant satisfaction, streamline internal processes, and support the overall success of property-wide programs and services.

Qualifications
Minimum Requirements include:

• Preferred bachelor's degree or diploma in Marketing, Advertising and/or Communications from an accredited institution.

Five or more years of progressive experience in hospitality, high-end event planning, community engagement, and/or AAA commercial property management environments.
Proven track record in marketing, social media strategy, event planning, and customer service, preferably within the commercial real estate industry.
Demonstrated success in managing and executing complex, large-scale events and activations, including indoor and outdoor experiences, with full oversight of logistics, budgeting, vendor coordination, and stakeholder engagement.
Outstanding interpersonal and communication skills, with a polished, service-driven approach tailored to executive clientele, tenants, and diverse community stakeholders.
Deep understanding of placemaking principles and a commitment to creating meaningful, memorable experiences that enhance tenant satisfaction and community connection.
Advanced proficiency in Microsoft Office Suite, Adobe Creative Suite, Canva, CRM platforms, and digital content management systems.
Skilled in developing and launching brand identities through strategic planning, storytelling, and integrated marketing campaigns.
Experienced in crafting and executing multi-channel advertising and e-marketing programs that drive engagement and align with business goals.
Strong grasp of experiential marketing best practices, with the ability to design and deliver communications and events that are tenant-specific and results-oriented.
Proven ability to lead the planning and execution of high-impact events, activations, and installations, including coordination with food and beverage, hospitality, wellness, and sustainability partners.
Experience managing a dynamic activations calendar and balancing multiple projects with competing deadlines.
Adept at stakeholder management, including collaboration with internal teams, external vendors, and community partners to ensure seamless program delivery.
Flexibility to work evenings as required to support events and tenant engagement initiatives.
Active participation in industry associations and has an informed perspective on commercial real estate trends, communications, and experiential marketing.
An engaging personality with a passion for arts and culture, storytelling, placemaking and community building who can clearly articulate the property's vision, identity and core mission.
A highly entrepreneurial, energetic and collaborative person who thrives in a dynamic and passionate work environment; demonstrates a flexible and adaptable work style responding quickly and efficiently under tight deadlines; with exceptional written and verbal communication and organizational skills.
Confident and capable in analyzing and communicating complex issues, both strategic and operational, backed by superior tenant relationship-building skills.
A high-energy visionary with business savvy drive and dedication to outstanding programming and audience engagement; proven ability to bring creative, out-of-the-box thinking to a wide range of responsibilities.
Proficiency in social media platforms, including but not limited to, Instagram and Qburst website.
Highly motivated self-starter, can-do attitude, high sense of urgency.
Able to multi-task and work well under pressure * Work both indoors & outdoors.
Local travel may be required. Must have own transportation.
Ability to withstand flexible working hours where necessary.
Closing
At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across such property types as living, office, retail, mixed-use, logistics and life science projects - all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.
While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.
Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. Includes both the global Hines organization and RIA AUM as of December 31, 2023.
We are an equal opportunity employer and support workforce diversity. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
No calls or emails from third parties at this time please.

Skills Required