Job Description

Organization

The Canadian Mental Health Association, Alberta South Region's (CMHA, ASR) mission is to support individuals in their unique mental health journey. We do this by making connections, delivering programs, being an advocate, improving systems and sharing our expertise.

Program Information

Community LINKS Information, Referrals & Intakes collaborates with multiple independent programs, organizations, and services in Lethbridge in order to create a coordinated system to serve citizens more efficiently. The program endeavours to keep information on local resources up to date and available to the community while actively working to connect individuals to appropriate services.

Community LINKS works within and supports the work of the Lethbridge Integrated Coordinated Access (ICA) System. The Lethbridge ICA system is designed to serve individuals needs and system navigation needs across diverse service providers in government, non-profit, voluntary, and private sectors ranging from social and wellbeing supports to housing supports and counselling.

Position Summary

Reporting to:

Community LINKS & DOT Team Lead

Job Type:

Full Time - 40 hours per week

Day, evening and weekend work as required by client need

Location:

Working from multiple locations through the City of Lethbridge

Starting Wage:

$22.00-$25.00 (dependent on experience and education)

Essential Duties / Responsibilities

answer incoming calls and respond to electronic inquiries for service and direct them to the appropriate resources either within the team or the community

complete pre-screen assessments to determine referral pathways

utilize databases, to gather/enter client information and data for reports and assignments

divide incoming work by priority level and according to established triage scales so the highest priorities are handled first

communicate work requirements to the appropriate team

maintain documentation of all incoming requests and reconcile these against work assigned and completed

Information Systems Duties

o Update and maintain information on local service providers, updating resources and materials including the Getting Connected booklet, Resource Cards, and other print and digital materials as required

o Work alongside other staff members at CMHA, ASR to develop, update and maintain publicly accessible information on the Lethbridge ICA website including:

o Priority Population Information

o Referral Pathways

o Calendar of Events

o Weekly Rental Listings

o Stabilization Funds

o Counselling Subsidies

o Compile and distribute the weekly rental listings for agencies within the community

o Provide information to public on resources available through though the Lethbridge ICA and direct inquiries to appropriate services internally and externally

o Works alongside the CMHA Communications Team to ensure that Community LINKS and the Lethbridge ICA have a presence at local events

o Other duties as required by the changing needs of the program and persons served

Individuals Served

o Individuals who require assistance with system navigation or accessing resources, this may be as a result of but not limited to: substance use, relationship breakdown, in transition, mental health issues, chronic medical issues, etc.

o Individuals who display a willingness to participate in the program

o Individuals who would benefit from information, service referrals, system navigation, case management and follow up

Non-Client Work

o Meetings with Supervisor as scheduled

o Team Meetings as scheduled

o Case Conferences as required

o Participation in community meetings as assigned

o Community Events as assigned

o Training as required per CMHA Policies

Knowledge Skills & Abilities Learned and Applied Through This Position

Working independently in the absence of supervision

Clear and concise communication skills, both orally and written

Time management and workload prioritization

Development and maintenance of relationships with community agencies and professionals in the community in order to meet the referral needs of the target population

Ability to understand and practice a strength-based approach to meeting individual needs.

Ability to build strong rapport with all individuals served

Experience practicing with a lens of inclusivity, diversity, and working with marginalized populations

Extensive knowledge of and relationships with resources available in the community

Effective problem-solving skills, and ability to exercise reasonable and professional judgment

Ability to analyze, apply critical thinking and problem-solving skills, as well as support the development of critical thinking and clinical decision-making skills in others

Ability to implement system navigation and referral to appropriate services in a respectful and client-focused manner

Knowledge of Community Practice, Assertive Engagement Strategies, Crisis Intervention Techniques, and Recovery Model

Training and adherence to CMHA Policy and Procedures & in-house trainings

Use of Microsoft Office, including Word, Excel, PowerPoint and Office 365 email

Knowledge of graphic and web design programs such as Canva and SquareSpace

Education & Experience

Completed post-secondary education from an accredited college or university with major course work in a related field

OR a combination of relevant education & experience

Conditions of Employment

Current First Aid CPR

Current and clear Criminal Record Check with Vulnerable Sector (Less than 6 months old)

Current Youth Intervention Check (Less than 6 months old)

Possession of or ability to obtain Driver's License valid in Alberta

Must own or have access to reliable vehicle

Job Types: Full-time, Permanent

Pay: $22.00-$25.00 per hour

Education:

Secondary School (preferred)
Licence/Certification:

First Aid Certification (preferred) Class 5 Drivers License (preferred) Current and Clear Criminal Record Check (required) Current and Clear Youth Intervention Check (required)
Work Location: In person