Job Description

The University of Ottawa-A crossroads of cultures and ideas

The University of Ottawa is home to a dynamic community of over 50,000 students, faculty and staff, who live, work and study in both French and English. Our campus is a crossroad of cultures and ideas, where bold minds come together to inspire game-changing ideas. We believe in the power of representation, and that increasing the diversity of our faculty and staff supports this objective. Our goal is to provide students with the best possible learning experience, in an environment that reflects the diversity of its people, their ideas, and their identities.

We are one of Canada's top 10 research universities-our professors and researchers explore new approaches to today's challenges. One of a handful of Canadian universities ranked among the top 200 in the world, we attract exceptional thinkers and welcome diverse perspectives from across the globe. Our employees come together around the shared purpose of constant improvement, personal development, service excellence, teamwork and a passion for learning with a desire to make uOttawa and the world a better place. Everyone's contributions are valued, we all play a part in making uOttawa a world-class institution. Most importantly, we make it possible for you to achieve your full potential. Because at uOttawa, you belong!

Position purpose:
Reporting to the Manager, Community Engagement:

Explore, develop, coordinate, and evaluate diverse experiential learning programs and models in a context of community engagement by researching and developing placements with partners and professors based on the specific needs of Community Service Learning (CSL) courses and other experiential learning initiatives.

Assess the quality and suitability of placements and initiatives to ensure relevant and enriching learning experiences are available to students.

Act as a uOttawa Ambassador with community partners to promote the image of the University and promote community engagement and social accountability within the University community.

In this role you will:

• Coordinate and manage the different stages relating to the community engagement placement process with key stakeholders (students, professors and community partners)
• Identify areas of growth for experiential learning opportunities for specific faculties, departments, and courses by creating and developing prospective strategies related to assigned disciplines/portfolios to convince potential (new and recurring) professors to integrate the Community Service Learning (CSL) program.
• Anticipate, map, and analyze the needs of existing and new community partners.
• Coordinate multiple Extracurricular volunteering initiatives, promote, and participate in the selection process of community engagement bursaries, including coaching students in submitting their application.
• Maintain relationships with internal partners (faculties, departments, professors) and community partners to encourage their participation in community engagement programs.
• Act as an ambassador for the University of Ottawa and promote its community engagement programs

What you will bring:

• Knowledge of account management and community engagement principles normally acquired through a university degree in a related discipline or an equivalent combination of education and work experience
• 3 years of demonstrated experience in a similar role
• Excellent knowledge of the local and national Community's sphere, the principles of community engagement and social accountability.
• Knowledge of university studies, academic programs (both at the undergraduate and graduate level), and principles of experiential learning.
• Excellent knowledge in account management, business development and Customer Relation Management (CRM).
• Ability to build positive relationship with internal and external stakeholders and partners.
• Ability to persuade and influence people without a relationship of authority.
• Excellent negotiation skills and ability to act tactfully and with diplomacy.
• Excellent initiative and autonomy.
• Excellent customer service skills.
• Ability to work independently to achieve work related goals.
• Demonstrated ability to multitask and meet deadlines.
• Strong time-management skills.
• Bilingualism - French and English (spoken and written)

Bilingualism: French and English (spoken and written); to be considered for this position, candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:

Planning: Organize in time a series of actions or events in order to realise an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We are at our best when everyone has a seat at the table, and when we are made to feel like we belong. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click to find out more.