Job Description

INTERNAL/EXTERNAL JOB POSTING #25-16

Full-Time Community Connections Specialist, Newcomer Programs

Position Type

: Full-Time Position; 35 hours/week (Contract Position)

Contract Length

: Nov 1, 2025 - March 31, 2026 (with a possibility of extension depending on funding availability)

Location

: (Hybrid: Remote & Office): Based out of Southfields @ 225 Dougal Ave, Caledon and/or 4 Industrial Rd, Bolton as assigned and travel to Caledon Public Library branches as required.

Deadline to Apply: October 17th 2025

Agency Overview:

Throughout the entirety of the Town of Caledon, Caledon Community Services (CCS is helping shape the future of a caring and engaged Caledon community. Our social service programs address community needs in a uniquely challenging and increasingly diverse GTA community. CCS is home to Caledon's only accessible transportation program, the Exchange Community Hub that includes food supports and a range of activities, the Caledon Specialist Clinic, and personal support services for seniors. We offer settlement services and language classes for newcomers and comprehensive employment services for job seekers and local businesses. We provide paid training programs for Caledon youth as well as exciting internships and volunteer opportunities. Finally, we invite the community to shop at Evolve, a retail shopping destination. We host a variety of fundraising events annually. We invite you to volunteer with us. Proceeds raised support service delivery for many of our programs. The breadth of our services makes for compelling opportunities to attract new friends and raise support for our work. Learn more at ccs4u.org.

Our Customer Service Vision: Making it Easy to Ask, Participate and Give

The Community Connections Specialist is responsible for coordinating and expanding the EH Cafe English Conversation Circles across Caledon Public Library branches and other community sites (including virtual delivery). The role ensures smooth program delivery, supports newcomer integration through informal language practice and peer connections, and strengthens partnerships between CCS, CPL, and other stakeholders. The Specialist will recruit, train, and support volunteers (in coordination with CCS HR), collect and report program data, and act as the primary liaison with library and other community partners. This dedicated role builds capacity to sustain and grow EH Cafe as a formal Community Connections activity, aligned with IRCC's outcomes of enhancing social networks, fostering welcoming communities, and supporting newcomer settlement.

This position will require occasional evenings and travel between service delivery sites.

Position Deliverables/Accountabilities:

Plan, coordinate, and oversee the delivery of EH Cafe English Conversation Circles across Caledon Public Library branches and other community organizations. Serve as the liaison between CCS, CPL, and other stakeholders to ensure responsive and coordinated programming. Recruit, train, and support volunteers in collaboration with CCS Human Resources. Develop session frameworks, materials, and tools to support effective facilitation. Act as an EH Cafe facilitator when a regular volunteer is not available. Promote EH Cafe through outreach, marketing, and community engagement efforts. Monitor participation and gather program data, including attendance, volunteer involvement, and participant feedback. Report program outputs and outcomes in alignment with IRCC performance measurement expectations. Expand community connections activities in line with IRCC's Community Connections stream, including: Designing and delivering informal language learning opportunities (e.g., conversation circles, peer support groups). Facilitating multicultural, cross-cultural, and civic engagement initiatives to foster social inclusion. Supporting newcomers' introduction to public institutions and community partners. Coordinate barrier-reducing support services to ensure equitable access to community programming. Build and nurture meaningful partnerships with community organizations, employers, civic groups, and public institutions. Assist with Information and Orientation (I&O) services by providing newcomers with accurate information about community resources, public services, and settlement supports. Conduct needs assessments and make appropriate referrals to ensure newcomers are connected to settlement, language, and community services. Ensure programs are inclusive, welcoming, and responsive to the diverse needs of newcomers. Actively participate in CCS team meetings and contribute to agency-wide initiatives. Other related duties as required to support the success of newcomer programming and align with IRCC priorities.

Summary of Qualifications:

Education / Requirements:

Two (2) year College Diploma in Community Services, Social Sciences, Education, or related discipline, or a combination of equivalent education and experience.

Nature of Experience Required:

2 to 5 years' experience coordinating community programs, preferably in the newcomer, settlement, or not-for-profit sector Experience working directly with newcomer settlement and integration sector. Experience working with volunteers, including recruitment, training, and supervision. Experience working with diverse groups and clients from a variety of cultures. Experience with databases (HARTs, iCARE) and other online platforms.

Knowledge Required:

Understanding of newcomer integration and community engagement practices. Knowledge of local community resources and services. Awareness of challenges faced by newcomers in social and language integration. Strong appreciation for diversity, equity, and inclusion.

Skills Required:

Fluency in English (verbal and written). Fluency in a second language is an asset. Excellent interpersonal, facilitation, and communication skills in a culturally diverse environment. Strong organizational and time management skills with attention to detail. Ability to build positive relationships with volunteers, clients, partners, and colleagues. Ability to work independently and as part of a team with solid time management, leadership and organizational skills. Strong digital skills with ability to work virtually on Google Meet, Zoom, MS Teams and other webbased apps and platforms. Problem solving skills; solution-based approach to guide client needs.

Other Requirements:

Ability to work flexible hours, including occasional evenings. Valid Driver's License, reliable access to a vehicle & insurance (for travel between sites). Access to a personal device (smartphone or tablet) for secure access to CCS systems. Satisfactory Criminal Records Check - Vulnerable Sector.
Interested applicants can apply by forwarding an updated resume and cover letter via e-mail to

recruit@ccs4u.org

by the deadline. Please cite competition

#25-16

. We thank all applicants for their interest but will only be contacting those selected to attend an interview. CCS is an equal opportunity employer encouraging applications from qualified individuals from diverse groups including Indigenous peoples, visible minorities, persons with disabilities, persons of all sexual orientation or gender identity and other grounds identified under the Ontario Human Rights Code. CCS will provide information and/or accommodation pertaining to this job posting and/or the recruitment process in an accessible manner upon request.

Job Types: Full-time, Fixed term contract
Contract length: 4 months

Pay: $21.00 per hour

Expected hours: 35 per week

Work Location: Hybrid remote in Bolton, ON L7E 1K6