Job Description

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Working at Fanshawe College
Fanshawe College is committed to the principles of hybrid work and may offer this option to employees whose work can be performed in an alternate location, without adverse impact to the operations of the College, inclusive of our Student and Staff experience. Confirmation of hybrid work options available to you will be clarified upon hire and may be subject to change based on the duties required of your position. Successful candidates will be required to perform work within Ontario and must be available to work on campus, as required.
Posting Closing Date: November 6, 2025
Campus Location: London, ON
Department: NTS1 Network Services & Computer Operations
Employment Group: Support
Pay Details: $42.56 Hourly
Worker Sub-Type: Regular
Time Type: Full time
Remote Type: Hybrid
Contract End Date:
Hours of Work per Week: 35
:
Support Staff employees, as defined by the Full-Time Support Staff Collective Agreement, will be given first consideration.
Payband: This position is paid at Payband J.
Hours: Monday to Friday, 8:30 a.m. to 4:30 p.m.; This position is subject to averaging of hours. May be required to work weekends, holidays, and off-hours for projects, maintenance and support.
Position Summary:
Under the supervision of the Director, provides technical expertise for the functioning of the College's communications systems. Researches and provides specifications and possible solutions to new communications challenges related to expanded service, increased security and new industry technology. Leads and supports troubleshooting of issues of all severity related to performance and availability.
Duties and Responsibilities:
Communications Infrastructure Management
Administer and maintain PBX and VoIP systems, servers, and end-user devices
Apply patches, updates, and upgrades in alignment with change management protocols
Project Coordination & Solution Development
Assess user needs and recommend viable communication solutions
Collaborate with ITS teams and external departments to implement approved projects
Technology Planning & Improvement
Participate in infrastructure planning and implementation
Evaluate emerging communication technologies and liaise with vendors
Mentorship
Mentor co-op students and manage administrative aspects of placements
Other Duties
Perform additional tasks as assigned to support IT operations
Qualifications:
3 year diploma/degree in Computer Science, IT Operations, Information Systems, Computer Systems Technology, Telecommunications or related field
5 years experience providing technical support for communications technologies, particularly PBX and VoIP.
An equivalent combination of education and experience may be considered
Ability to troubleshoot and triage, escalating to appropriate technology specialists as required
Ability to work independently and as part of a team
Strong communication skills (both verbal and written)
Demonstrated ability to plan, prioritize and implement projects
Educational Credentials
While transcripts are not required for the interview, they are mandatory as a condition of employment.
Equity, Diversity and Inclusion
Fanshawe College is an equal opportunity employer. We are committed to equity, value diversity, and welcome applicants from diverse backgrounds.
Accommodation
Fanshawe College provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, the hiring manager and the recruiter leading the recruitment will work with the applicant to meet the job applicant's accommodation needs. Accommodation requests per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act can be emailed to: askhr@fanshawec.ca
Land Acknowledgement
Fanshawe College would like to acknowledge and honour the Anishinaabe, Lotinuhsyuni and Lenape people of southwestern Ontario as the traditional owners and custodians of the lands and waterways where Fanshawe College is located.
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

Skills Required