Job Description

Location:
Toronto, ON, CA, M5J 2V5
Req ID: 50502
Jobs by Category: Operations
Job Function: Communications
Status: Full Time
Schedule: Temporary

Description

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Join our team and what we'll accomplish together

We're TELUS, a customer-first, purpose-driven team that works together every day to innovate courageously and do good. From providing digital solutions that make our lives easier and safer, to supporting those who need it most, our group of inclusive, spirited, giving people have the collective power to go above and beyond for our customers, communities, and each other.





Interested in reimagining how things are done, playing a significant role in shaping a team's culture and brand, and going beyond the expected to strengthen our team, communities, and the planet?

Join us, and let's make the future friendly, together.

As Communications Manager on the TELUS Consumer Solution Delivery team, you share our passion for: Working in a collaborative and fast-paced environment Delivering exceptional communications that inform, engage, and inspire Leveraging each other's unique talents to achieve our collective goals Embracing a culture of continuous improvement

What You'll Do

As a Communications Manager supporting the Customer Solution Delivery team, you will be responsible for strategizing, managing, and producing communications for our frontline technicians. You will be a key part of the Governance and Change Management team, collaborating with cross-functional teams and business partners to deliver impactful communications that inform, engage, and inspire our team members.

Specifically, you will:

Communications Programs and Planning:

Lead the planning, development, and execution of internal and external communications plans, presentations, and key messages for new initiatives and programs.

Strategic Counsel:

Collaborate with project teams and business partners to ensure communications are impactful and align with business objectives.

Project Management:

Work with cross-functional teams to deliver communications programs on time and as required.

Written Communications:

Develop written communications for a variety of audiences by researching, interviewing, writing, editing, and distributing content.

Communications Channels:

Support and develop communications for various formal and informal channels, as appropriate.

Measurement:

Monitor, track, and capture key metrics for communications programs and initiatives on an ongoing basis to help measure impact and benchmark success.

Continuous Improvement:

Generate new ideas and contribute to the continuous improvement of communications programs and processes.

Qualifications

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What you bring

You are:

Committed to improving the lives of Canadians and our communities Obsessed with driving exceptional team member experiences Observant with a keen attention to detail and commitment to high-quality work Adaptable and comfortable in a fast-paced environment Proactive and a proven self-starter Collaborative and creative, constantly seeking to try something new Skilled in persuasive writing, editing, and presentation building An expert at uncovering and communicating compelling stories Agile and driven to scrutinize existing methods of working using insights and data Organized, strategic, and able to lead multiple high-priority projects simultaneously Influential, with exceptional collaboration, relationship, and consultative skills

You have:

5+ years of communications experience University degree and/or post-graduate certificate in an accredited public relations, communications, marketing, or journalism designation or extensive related business experience in a senior communications or marketing communications role Proven success in strategic use of communications to positively impact corporate culture with consistent execution across a diverse team Analytical ability to produce performance reports and track the success of communications activities

Great-to-have

Knowledge of Google Workspace, Canva, Adobe Creative Suite, Monday.com, Adobe Campaign, content management systems (CMS)

This position is a one-year temporary coverage for parental leave.*



Salary Range: $72,000-$108,000
Performance Bonus or Sales Incentive Plan: 12%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:


Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family Flexibility to work in-office, virtually or a combination of both Generous company matched pension and share purchase programs Opportunity to give back to communities in which we work, live and serve Career growth and learning & development opportunities to develop your skills And much more ...

A bit about us

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We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.


You'll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We're committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you're helping us make the future friendly.


Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.