Job Description

Description
Drive strategic excellence in learning operations
Our team and what we'll accomplish together
Within the Strategy and Innovation team, CSD Learning Solutions is a team of highly skilled professionals committed to driving continuous learning and growth for our most valuable resource, our TELUS technician teams. We embrace lean and agile methodologies to help drive efficient and effective learning experiences, with a focus on providing the right training, at the right time, using the right methodology. We are continuously looking for opportunities to innovate and introduce new digital learning formats into the learning experiences that we create. We celebrate our failures and see them as opportunities to learn. We are passionate about collaboration and working in partnership with our stakeholders and peers to meet business learning needs.
As a Project Manager II, you will play a critical role in supporting our training programs while driving strategic change to ensure operational excellence through innovative solutions.
What you'll do

• Develop and execute comprehensive training delivery strategies for new hire and tenured technicians
• Redesign operational training support models for all field teams
• Drive strategic change initiatives to ensure operational excellence
• Manage training programs and skills-based competency models
• Partner with Learning Coordinators to drive timely, accurate and effective execution of training delivery initiatives
• Oversee scheduling and training hours allocation
• Implement AI and emerging technologies to enhance operational efficiencies
• Monitor and analyze key performance metrics and scorecard data
• Lead process improvement initiatives based on data insights
• Report on training program ROI and business impact

Qualifications
What you bring

• Strong analytical and data interpretation capabilities
• Project management expertise with ability to handle multiple priorities
• Performance metrics and ROI analysis experience
• Strategic thinking with ability to translate business needs into learning solutions
• Agile mindset and comfort with ambiguity in fast-paced environments
• Passion for innovation and anticipating future trends
• High curiosity and drive for continuous improvement
• Exceptional communication skills across diverse stakeholder groups
• Ability to drive commitment and buy-in from others
• Creativity and flexibility in solving complex business problems
• Proven track record implementing successful training programs

Great-to-haves

• 3+ years in training strategy or operational excellence
• Telecommunications industry knowledge (preferred)
• Bilingual English/French (asset)

Salary Range: $77,000-$115,000
Performance Bonus or Sales Incentive Plan: 12%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more ...

A bit about us
We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You'll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We're committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you're helping us make the future friendly.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
Operations
We're the ones that design, build, repair and maintain the billions of dollars' worth of the infrastructure that keeps more than 15.2 million Canadians connected.
We are honoured to be recognized
1.4M
Days volunteered in our communities.
70%
Team members that work at home or are mobile.
15.2
Million customers that TELUS is serving across Canada.
Accessibility
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Skills Required