Job Description

WHO WE ARE:

CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over one hundred years, we have been a staple within our community, providing such services as emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant services and products.



A true community partner, we could not be here without our over 161,000 members across Niagara, allowing us to focus on earning your continued trust, every day!

Location:

Thorold, ON

Status:

Full-Time Permanent, On-Site (with ad-hoc flexibility)

About the Role

We are seeking a creative, detail-oriented, and collaborative Communications Coordinator to support the organization's communication and advocacy strategies. Reporting to the Communications Manager, this role is responsible for developing and delivering clear, engaging, and consistent content across digital and traditional platforms to strengthen brand awareness, member engagement, and organizational visibility.

The Communications Coordinator plays a key role in promoting programs, events, and initiatives while ensuring all communications align with the organization's brand voice, values, and strategic objectives.

Key Responsibilities

Content Development & Delivery

Develop, write, and edit engaging content for newsletters, websites, social media, digital publications, and print materials. Coordinate and manage content for the CAA Digital Magazine. Ensure accuracy, clarity, and consistency across all communications.

Campaign & Brand Support

Support the execution of communication and marketing campaigns that promote organizational programs, services, and initiatives. Ensure brand consistency in messaging, visuals, and storytelling across all platforms and materials. Maintain content calendars and support the scheduling of posts and communications across platforms.

Media & External Communications

Assist with media relations activities, including drafting press releases and coordinating media responses. Represent the organization at select community events or photo opportunities, supporting the brand's role as a trusted local partner.

Internal Communications & Analytics

Support internal communication initiatives that foster employee engagement and alignment with organizational goals. Monitor analytics and engagement metrics to evaluate communication effectiveness and recommend improvements.

Qualifications & Skills

Strong written and verbal communication skills with the ability to craft clear, concise, and engaging messages. Proficiency in Canadian Press (CP) style with excellent grammar, proofreading, and attention to detail. Experience using digital content management tools, including social media platforms (e.g., Meta Business Suite, LinkedIn), website CMS platforms (e.g., WordPress or equivalent), analytics tools, and email marketing platforms. Solid understanding of SEO best practices to support search-optimized content. Experience with design and layout tools such as Canva or Adobe Creative Suite is considered an asset. Strong organizational skills with the ability to manage multiple projects and deadlines. Collaborative mindset with the ability to work effectively across departments. Analytical thinking with the ability to interpret communication metrics and insights.

Education & Experience

Post-secondary education in Communications, Marketing, Public Relations, or a related field, or equivalent work experience. Minimum 2-3 years of experience in communications, marketing, or public relations. Experience developing and executing communication campaigns across digital and print media.

Working Conditions

Primarily on-site at our Thorold, ON office, with frequent collaboration across departments. Standard office environment with regular computer use and online content management. Occasional work outside regular business hours, particularly around events or campaign launches.

What's In It For You

100% employer-paid premiums for health, dental, vision, life, and travel insurance Virtual healthcare and nurse navigation support Defined Contribution Registered Pension Plan Growth, training, and development opportunities Give Where You Live program (community volunteer program) Green and Wellness Reimbursement Program Paid personal and vacation hours

Interview Process

Our process is designed to provide a full picture of how you would contribute to our team:

1. Pre-screening call

2. In-person interview

3. Assessment

4. Background and references

5. Offer



CAA Niagara is an equal-opportunity employer and is committed to providing an accessible and inclusive workplace. We are dedicated to ensuring that our recruitment processes are barrier-free and accommodating to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or employment process, please inform our Human Resources department at hr@caaniagara.ca



We will work with you to meet your needs and ensure a positive experience throughout the recruitment journey.