Job Description

Requisition ID:

390871

Position Number:

20069597

Posting End Date:

November 13, 2025

City:

Winnipeg

Employer:

St. Boniface Hospital

Site:

St. Boniface Hospital

Department / Unit:

Telephone & Inquiry - SBH

Job Stream:

Non-Clinical

Union:

CUPE

Anticipated Start Date:

12/14/2025

FTE:

0.17

Anticipated Shift:

Evenings;Weekends

Work Arrangement:

In Person

Daily Hours Worked:

7.75

Annual Base Hours:

2015

Salary:

$22.153, $22.802, $23.469, $24.161, $24.869





Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We're united by a shared commitment to excellent and equitable health care.





Faites progresser votre carriere dans la Region sanitaire de Winnipeg! Notre equipe offre une gamme etendue de services de soins de sante par le biais d'un reseau integre de sites, de services et d'organismes. Nous sommes unis par un engagement commun en faveur de l'excellence et de l'equite des soins de sante.

Position Overview

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Under the general supervision of the Supervisor, Coding, Med Legal and Inquiry, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Communications Clerk is responsible for: performing duties on a rotating basis at the Telephone Inquiry Desk and the Back Office to include: answering and transferring all incoming calls; directing inquiries; using the Public Address and External Paging Systems to contact physicians and Administrative Personnel; making emergency announcements; maintaining directories and records of phone lists, etc.; and performing other related duties as assigned.

Experience

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Six (6) months related experience; or,
Six (6) months customer service experience where the primary function was acting as a direct point of contact for customers via telephone and in person.

Note:

Experience as Unit Clerk, Unit Assistant, Receptionist, Secretary, Slating Clerk or Dispatcher is deemed to meet the definition of "related" experience.

Education (Degree/Diploma/Certificate)

------------------------------------------


Grade 12, or recognized equivalent.

Certification/Licensure/Registration

----------------------------------------



Not Applicable

Qualifications and Skills

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Fluently bilingual in both English and French.
Ability to work in a Windows operating environment. Keyboarding skills. Keyboarding speed: 35 wpm. Ability to read, write, speak and understand English. Ability to interact well with others. Ability to retain information which is of a confidential nature. Ability to multi-task in a fast-paced environment. Good interpersonal communication skills. Good telephone manner. Ability to adapt readily to stressful situations. Ability to work independently with minimal supervision.

*The candidate must be able to understand and speak French at a proficiency level that allows them to sustain varied in-depth conversations with patients and families. Language proficiency will be evaluated in order to assess the applicant's proficiency level. For more information on the required proficiency level, please contact the Human Resources Department.


Le candidat doit pouvoir comprendre et parler le francais afin de soutenir une variete de conversations avec les patients et les familles. Une evaluation de la maitrise de la langue sera effectuee dans le but de verifier le niveau de competence du candidat. Pour de plus amples renseignements au sujet du niveau linguistique, veuillez communiquer avec le service des Ressources humaines.




A RESUME IS REQUIRED WHEN APPLYING FOR THIS POSITION.

Physical Requirements

-------------------------



Not Applicable

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Le poste exige une verification satisfaisante du casier judiciaire (y compris une verification de l'habilitation a travailler aupres de personnes vulnerables), du registre des enfants maltraites et du registre des adultes maltraites comme conditions d'emploi. La candidate ou le candidat retenu devra assumer les frais de service engages, s'il y a lieu. Une verification de securite est jugee a jour si elle a ete obtenue au plus tard six (6) mois avant le debut de l'emploi.



Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT. The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Golden West Centennial Lodge, Grace Hospital, Middlechurch Home of Winnipeg, Pan Am Clinic, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services.




Veuillez noter qu'il est interdit qu'un employe ou une employee ait deux postes ETP ou plus, equivalant a un taux combine de plus de 1,0, dans toute l'entite legale de l'ORSW (Centre Deer Lodge, Golden West Centennial Lodge, Hopital Grace, Centre des sciences de la sante, Middlechurch Home of Winnipeg, River Park Gardens, Hopital Victoria, programmes administratifs de l'ORSW, services de sante communautaire de l'ORSW).





Interviewed candidates may be called upon to participate in a skills assessment.




On peut demander aux candidat(e)s qui sont convoque(e)s a une entrevue de participer a une evaluation des competences.





Any application received after the closing time will not be included in the competition.




Toute demande d'emploi et tout CV recus apres la date de tombee ne seront pas consideres dans le concours.





We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.




Nous serons heureux de recevoir les candidatures de personnes handicapees. Des accommodements peuvent etre faits, a la demande, pendant le processus d'evaluation et de selection.