Job Description

Job title:

Commis au centre d'appel

Job status:

Full time

Number of hours per week:

40 hours

Day, Week



Tu recherches des defis hors Normes pour ton emploi et pour ta carriere?C'est ici que ca se passe !



TransDiff JDH, concessionnaire Peterbilt, fondee en 1976, est un leader du monde des camions. Avec pres de 50 ans d'expertise, plus de 225 employes, 55 baies de reparation et 6 succursales a travers le Quebec. Tu auras l'opportunite de relever des defis passionnants, d'innover pour nos clients, et de contribuer a des projets qui font rouler l'economie. Envie de rejoindre une equipe dynamique, de booster ton parcours professionnel avec une Carriere Hors Normes dans un environnement ou le fun et la croissance vont de pair? Continue ta lecture et decouvre ce qui t'attend !

What you will do:

Respond quickly to transferred calls and handle as many calls as possible with accuracy and rigor. Maximize the customer experience for all customers in all branches by maintaining a positive and professional attitude. Qualify customer requests and ensure their needs are met by offering a range of suitable options. Manage customer expectations by providing clear information on availability, delivery times, prices, and alternatives. Suggest and sell complementary products to maximize sales per invoice. Follow up on open invoices and ensure that invoices are opened at the customer's home branch. Contribute to optimal inventory management. Select the right order types and suppliers. Check the system daily for backorders. Prioritize the use of OPC to simplify and optimize orders. Apply loyalty discounts when applicable. Ensure smooth communication with OSS and/or parts clerks.

WHAT WE OFFER:

5 paid days off per year, we have a lot of fun at work, but we know you have family obligations too. Group insurance to give you peace of mind. Plus, a dental plan and virtual medicine are part of the package! RRSP with employer contribution, so you can build your future while benefiting from the company's support, Ongoing training with sessions given by our in-house trainer as well as leading manufacturers to keep you up to date with what's new; Adaptable working hours - we know how important it is to work in harmony with family life. Recognition and appreciation, we offer that too! It's always nice to get a pat on the back... we know.

What we are looking for in you:

At least 5 years of experience as a parts clerk



A passion for customer service



Excellent computer skills



Strong communication skills



Rigorous, autonomous, and a team player



Strong organizational skills and ability to coordinate multiple requests simultaneously



High capacity and efficiency in finding all types of parts for all types of equipment



Minimum knowledge of truck mechanics



Post-secondary diploma, an asset



Bilingualism (French and English), an asset



So, are you ready to join us on this adventure? We can't wait to find out what we can bring you, and what you can bring to our Out of the Ordinary team!