Job Description

Description

The Commercial Vehicle Ambassador greets and creates a welcoming atmosphere for our customers, clients and commercial vehicles and fleet. They perform a variety of tasks to ensure a smooth operation of groundside traffic at the terminal level. Delivering service that exceeds our customers/client's expectations. The Ambassador provides customer service and groundside management for Taxi's, Ride Share companies, Shuttle Operators and other commercial fleet entering the terminal pick up area(s). Making sure the public doesn't infringe on the designated area while the commercial vehicles are clear of public encumbrances. The Commercial Vehicle Ambassador works closely with fellow team members, Operations Manager, and/or Shift Supervisors to ensure that cleanliness as well as safety standards are met at all times.

Key Responsibilities

Must be flexible to work days, nights Monday-Sunday, Holidays and special events. Greet arriving and departing guests in a friendly and courteous manner and assist if asked. Act as traffic controller to direct incoming commercial vehicles to available parking spaces for safe and efficient pick ups. Perform vehicle counts on location throughout shift to ensure parkade does not over exceed available spaces - lot full process. Perform daily audits of commercial vehicles as requested to compliance with WAA rules & regulations. Control traffic at entrances and exits as needed; provide assistance to guests who require help. Use respectful communication with the Ground Transportation Liason to assist operators and guests with their questions, problems, and concerns, relay information to Operations Manager if required. Immediately report any accidents, incidents or safety concerns to Operations Manager or Shift Leads and Airports Operations Team. Always communicate professionally with guests, clients, operators and teammates. Employee must be able to perform essential functions of the position with or without reasonable accommodations. Keeping the public vehicles away and out from the commercial operators area(s). This is an outside working position and you will be provided proper clothing but please dress for the weather.

Skills, Knowledge and Expertise

At least 18 years of age Excellent customer service and communication skills Ability to verbally communicate with guests, operators, public, etc Previous customer service experience, preferred

Benefits

(Full-Time Employee Only)

Medical/Vision

Dental

Life Insurance

AD&D

STD

LTD - offered based on employee group

RRSP - offered based on employee group

EAP - offered based on employee group
Vacation

About Reimagined Parking

The Reimagined Parking family of nationally recognized brands-Impark, Lanier, Republic Parking, AmeriPark, and ParkOne--is the world's leading tech-powered, people-driven parking solutions provider. Our workforce of 8,000 manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually.



Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination/class status protected by state/provincial or federal law, as applicable. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

United States - California applicants only:

The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.

Find out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf. Find out more about the California Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage: https://calcivilrights.ca.gov/fair-chance-act/.