Job Description

Company: Marsh

Description:

Marsh is seeking candidates for the following position based in the Toronto and Montreal office:

Commercial Insurance CSR

We will count on you to:

Manage client requests and inquiries through various communication channels (telephony, centralized email in boxes etc.) in a prompt and professional manner

Manage and process transactions including issuance of Auto ID Cards, Certificates of Insurance, Invoicing, accounting discrepancies, receivables, including sending documentation to appropriate parties

Process new business / renewal applications and submissions accurately and in a timely manner, in accordance with carrier guidelines and our professional standards

Work with colleagues across functions and our leadership team to identify and propose continuous improvement opportunities with the goal of streamlining processes, gaining efficiencies and improving customer experience

Analyze existing coverages, determine client specific needs, counsel client and recommend coverages accordingly, identify cross sell opportunities

Manage claims reporting, collect and document details empathetically and professionally, submit to the carriers accurately and in a timely manner, in accordance with their standard processes

Successfully contribute to the achievement of agreed upon Service Level Agreements (SLA), Key Performance Indicators (KPI) and business objectives

Be agile and proactive; able to manage and prioritize multifunctional tasks collaborate with colleagues in different programs when required to balance workload and meet our clients\xe2\x80\x99 business needs

Build and maintain strong working relationships with internal and external stakeholders

Ensure exceptional client experience and service delivery

Take ownership of personal development and professional growth, proactively improving knowledge and skills

What we\xe2\x80\x99re looking for:

College/university degree or equivalent work experience

RIBO license and / or Commercial Insurance Broker\xe2\x80\x99s license ( AMF - Qc )

1-2 years\xe2\x80\x99 work experience in commercial insurance

Experience working in a Service Centre environment an asset

Proven ability to work in a fast pace Service Centre environment

Dedicated to providing exceptional customer service

Clear and concise oral and written communication skills

Excellent organizational skills, ability to prioritize work and meet deadlines

Excellent interpersonal skills \xe2\x80\x93 able to work within a team

Proficient in Microsoft Office tools (or equivalent) \xe2\x80\x93 Outlook, Word and Excel

What makes you stand out:

Bilingual ( Clear and concise oral and written communication skills in both English and French)

Insurance Licenses in multiple provinces

Working towards CAIB or CIP / PAA (Quebec) considered an asset

is the world\xe2\x80\x99s leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $20 billion and 83,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: , , , and . Follow Marsh on Twitter ; ; ; and , or subscribe to .

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

In accordance with applicable legislation, Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual\xe2\x80\x99s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need please contact .

Marsh McLennan