Job Description

Position Type:

Full Time

Department:

Finance

Work Location:

Markham

Work Arrangement:

Hybrid

Work Hours:

Monday to Friday - standard business hours

Travel Required:

No



A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include

Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

We are 100% Canadian with locations across the country State-of-the-art facilities to provide high-quality products and services The opportunity to be a part of a winning, high-performing team Collaborative, engaging workplace culture - we are passionate about our people! Flexible working environment that promotes a healthy work-life balance Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:

Supporting the Accounts Receivable Supervisor, the successful candidate will be responsible for managing overdue accounts, negotiating payment arrangements, and ensuring compliance with company policies and legal requirements.

A Day in the Life (What you will do here):

Manage portfolio assigned to reduce DSO, Bad Dept, improve Cash Flow and meet Key Performance Indicators (KPI). Contact individuals or businesses with overdue payments through various communication channels (calls, emails, letters). Negotiate payment arrangements and establish repayment schedules based on customers' financial situations. Advise customers on necessary actions and strategies for debt repayment. Locate and monitor overdue accounts using financial system. Handle confrontational situations tactfully, deescalating complaints and maintaining professionalism. Maintain accurate records of collection activities and customer interactions. Prepare and send collection letters to support collection efforts. Follow up on promises to pay to ensure commitments are met. Ensure all collection activities adhere to company policies, as well as federal and provincial regulations. Liaise with external parties such as banks, lawyers, and other agencies as necessary. Collaborate with supervisors and team members to review accounts and ensure delinquency levels remain within acceptable limits. Provide bilingual assistance to the team when required. Handle large volumes of documentation in an organized fashion. Other duties as assigned by your manager

What you need to ensure you are set up for success:

4+ years collection experience in a collection role Bilingualism in English and French is a

strong asset

. Must have a comprehensive understanding of collection methods and provincial regulations. College or university degree in accounting Excellent written and verbal communication skills in both languages Detail oriented with strong problem-solving and negotiation skills. Excellent verbal and written communication abilities in both languages. Proficiency with Microsoft Office (Excel, Word, Outlook) Experience with software Sage and Kroll an asset Be flexible and able to effectively work with the team and adapt to change in a positive manner. Ability to handle sensitive situations with empathy and professionalism.

What makes you a great fit for this team:

Your commitment to providing a high level of service to your internal and external clients. You are highly adaptable with a track record of success during times of growth and organizational change. You have a proven track record of developing trust and influence at multiple levels. You demonstrate an impactful and candid communication style. You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Why join Sentrex?

We value our employees! Our permanent full-time employees are provided with a:


Competitive Salary and generous vacation entitlement Wellness Program (5 paid days off for your well-being!) Paid Sick Days Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance Employee & Family Assistance Program RRSP Matching Program

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Accommodations can be made available upon request for those candidates taking part in the selection process.