Job Description

About Carleton University
Carleton University is situated on unceded Algonquin territory and bordered by the Rideau River and the Rideau Canal, a UNESCO World Heritage site, in Ottawa, Ontario. The university is just minutes from the heart of our nation's government and G-7 organizations and this capital advantage provides opportunities for staff and faculty and students to make a positive impact in our community and around the world.
Named a Top 100 Employer in 2023, 2024 and 2025, and a National Capital Region Top Employer for 10 consecutive years, Carleton University is one of Canada's most resourceful and productive hubs of learning and research, fuelling a rich talent pipeline that is supporting social and economic renewal. The university's smart, caring and connected community inspires and empowers individuals to become change leaders who drive impact in the world while challenging conventional modes of thinking and doing. At Carleton, we are committed to fostering an innovative, equitable and welcoming work environment. Carleton is also a nationally certified Healthy Workplace and is a recipient of the Canada Awards for Excellence, Healthy Workplace Order of Excellence and Platinum Level Certification for Mental Health at Work.
The university's is an ambitious vision for the future, anchored in Carleton's strengths and student-centric, community-engaged values.
Duties and Responsibilities:
Under the direction of the Assistant Manager, Student Accounts Receivable, the incumbent records and collects the General Accounts Receivables; approves applications and cosigners for Parker Loans; records and collects the Parker Loan Receivables; prepares sponsor invoices for Student Accounts; supports the collection of Student Accounts Receivables and liaises with our external collection agency; answers telephone and counter inquiries related to Accounts Receivable collections; performs other duties as assigned.
Qualifications:
The incumbent must possess the following qualifications:

• Formal training in accounting/bookkeeping is required to perform the financial duties of the position, which include both analysis and independent decision making.
• Good written and verbal communication of financial information to both accountants and non-accountants alike is necessary.
• Some training in law or credit and collections experience is necessary to perform the collection routines to minimize outstanding accounts receivables for the university.
• Processing of complex and dynamic financial transactions requires an understanding of internal controls found in an AR operation.
• Posting of journal entries and the preparation of reconciliations requires an understanding of GAAP as they relate to the AR and general ledger.
• Ability to analyses and interpret student account information is a must when preparing SAR invoices to ensure accuracy.
• Familiarity with the tax laws affecting university invoicing should prevent errors in remitting taxes to the federal government.
• Proven ability to deal positively and effectively with the public in a service-oriented environment is essential.
• Diplomacy, tact, reliability and the ability to maintain confidentiality are required when dealing with the public, as these interactions are taking place in a fast-pasted and fluid environment.
• Substantial software knowledge, including both spreadsheet programs and familiarity with accounting software is essential, as the incumbent's work involves the use of a variety of software packages that require a detailed understanding of their interactions and how they relate.

Education and Experience:
The above is normally acquired through the completion of:

• Three years of post secondary education, with focus in accounting or bookkeeping.
• Three years office experience, which should include progressive knowledge in financial analysis, including two years in an accounts receivable/credit and collection environment.
• Service oriented experience that includes direct contact with the public is an asset.

HR Note:
Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Metis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.
Health and Safety Requirements
This position is regularly required to work on campus in person. In the event of a public health emergency or a health and safety issue, it is possible that you may be required to work temporarily remotely due to public health orders, directives and/or health and safety requirements. If this happens, you will work with your direct manager to set up a remote work environment including discussing appropriate technology and requirements. You are required to follow all University policies and directives, including to set up a safe and confidential workspace in a remote location and ensure all Carleton property (intellectual and other) is safeguarded. If required to work remotely, you will be notified by your manager when working full time physically onsite will resume.
You must before attempting to apply for any postion.
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Skills Required