Job Description

Overview

We\xe2\x80\x99re looking for two motivated, customer service-oriented individuals to join our Collections department. This is an 18 months position where the collection coordinator is responsible for managing and collecting an inventory of delinquent accounts. Your responsibilities will include contacting and communicating with employers, their representatives, and other sources to coordinate payment of outstanding premiums.

At this time, this is a hybrid position where you will work primarily at home and be on-site at our Richmond office roughly once for month or based on operational need.

Where you\xe2\x80\x99ll work

At WorkSafeBC, we offer a hybrid work model that combines the convenience of working remotely with the dynamism of working in one of our offices, based on the operational needs of the position.

In this role, you\xe2\x80\x99ll work primarily from your B.C. home and occasionally in our Richmond office.

What you\'ll do

As a collection coordinator you will:

Communicate with employers or their representatives to collect outstanding liabilities and discuss repayment options, respond to inquiries on a variety of collection matters, explain and enforce relevant policies, procedures, and provide details of amounts owing

Effectively communicate with employers and other parties over the phone and in writing

Receive payments from employers and code payments for processing

Use appropriate research techniques and resources to locate individuals whose whereabouts are unknown (e.g., skip tracing)

Is this a good fit for you?

We\xe2\x80\x99re looking for someone who can:

Deal with a high volume workload of outstanding accounts in an organized and efficient manner

Work independently

Communicate in a persuasive, assertive, empathetic, respectful manner by actively listening and questioning for pertinent information

Clearly and accurately document information

Locate, review, and utilize information on file in order to determine an appropriate course of action

Provide excellent customer service in a timely and professional manner while responding to clients\xe2\x80\x99 needs resulting in prompt account payment

Your background and experience:

A minimum of grade 12 education; some post-secondary education is preferred

A minimum of one year of experience in collections and experience using an accounts receivable system

Knowledge of collection procedures and practices

Must type a minimum of 30 words per minute

Proficient use of Microsoft Excel

Ability to perform business math calculations

Important to know

Before we can finalize any offer of employment, you must:

Consent to a criminal record check

Confirm you\xe2\x80\x99re legally entitled to work in Canada

WorkSafeBC\xe2\x80\x99s COVID-19 Employee Mandatory Vaccine Policy (the \xe2\x80\x9cPolicy\xe2\x80\x9d) is suspended effective January 9, 2023, however we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect.

Who we are

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We\xe2\x80\x99re honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What\xe2\x80\x99s it like to work at WorkSafeBC?

It\xe2\x80\x99s challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Learn more: Discover .

Our benefits

As a member of our team, you\xe2\x80\x99ll have access to services and benefits that help you get the most out of work \xe2\x80\x94 and life. Along with a competitive salary, your total compensation package includes:

Extra 4% of your salary in lieu of benefits and 4% in lieu of vacation from the day you start.

Once you\xe2\x80\x99ve worked a certain number of hours (approximately 12 months), you\xe2\x80\x99ll switch to getting up to 4 weeks of vacation

Extensive health care and dental benefits

Sick leave and long-term disability coverage

Learn more: Find out .

Want to apply?

Applications are welcomed immediately, however must be received no later than 4:30 p.m. PST on the closing date.

Please note that we will be starting assessments prior to the closing date.

We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email when you submit your application.

Any additional application materials must be received by email to by 4:30 p.m. PST on the closing date of the competition

WorkSafeBC