Job Description

DescriptionJob title: Collection agent (NOC 14202)Positions available: 2Employer: Transworld Systems Canada Inc.Work from home OfficeTransworld System Canada Inc. (TSI) is looking to provide best in class training for our next hire with opportunities for growth within the organization. TSI offers an inclusive environment with paid training that presents the opportunity to gain financial literacy, while being a part of the solution through educating consumers on how to become debt free. At TSI we understand the importance of work-life balance and thrive to promote a culture that believes in our team by providing the right support. We take great pride in sharing a passion within the industry by helping others. Our goal is to engage employees through providing trust, the right tools and education to deliver a performance driven and healthy work environment.Main tasks:

• Strong communication and negotiation skills
• Excellent phone etiquette
• Acute computer skills and the ability to navigate through Software
• Negotiate repayment arrangement through gathering financial details and educating the consumer
• Accurately update consumer account information
• Utilize various trace tools to locate consumer information
• Clearly document call results
• Meet minimum performance requirements
• Adhere to strict security policies & procedures
• Adhere to Human Resources Policies and Procedures and Provincial Regulations

Job requirements:

• Minimum 1 year experience working in a Third-Party Collection Agency or Financial Call Center environment
• High School Diploma
• Must clear a Criminal record check to hold a Collection Agent License across all of Canada
• Language required: Excellent command of the English language

Conditions:As a valued member of Transworld Systems Canada Inc., you will receive a competitive hourly wage of $23 and meet job bank median hourly rate in the region for this NOC depending on skills and experience. Working hours are 40 per week. The offer is permanent and on a full-time basis.working hours per day: Schedules may vary across client assigned business, not to exceed 40 hours per week.Company benefits include Dental, Medical, Life & AD&D

Youth Employment Services