Job Description

TD Description

Tell us your story. Don\'t go unnoticed. Explain why you\'re a winning candidate. Think "TD" if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive. Carve out a career for yourself. Grow with us. Here\'s our story:

Department Overview

TD Insurance is part of TD Bank Financial Group, one of Canada\'s largest financial institutions. TD Insurance helps protect clients from the \'accidents of life\' with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.

In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers.

Job Requirements

Main Responsibilities:

• Work to enhance overall colleague experience and engagement through management of colleague experience programs, initiatives and events for TD Insurance (TDI) departments ensuring alignment with business objectives
• Develop, implement, and maintain engagement and communication strategies to create a culture of care through appreciation, recognition and engagement
• Raise awareness of colleague engagement through campaigns, communications, presentations and reward and recognition initiatives
• Leverage "Best in Class" colleague engagement best practices being used in similar programs at TD Bank and externally
• Provide recommendations to enhance our programs such as, but not limited to, EAW, This Month in Fun, Festive Fun, All Stars Wild Card and Mission Heroes
• Maintain thorough working knowledge of the TDI All Stars program and ensure best practices are followed when developing the All Stars sustainment plan
• Owner of the TDI All Stars Connections community responsible for content creation and engagement
• Provide support to Manager and respective business partners by executing project plans to enable colleague engagement strategies
• Promote colleague precognition through eCards and proactively ensure inventory of cards are available to support TDI initiatives and business focus
• TDI representative for VIA

Qualifications:

• Demonstrated passion for colleague and customer experience excellence
• Excellent written and verbal communication skills with strong attention to detail.
• Resourceful with the ability to work independently but also collaboratively with a variety of individuals at different levels and from different business areas/functions, ability to influence and negotiate to deliver results
• Build and maintain strong relationships with key internal and external business partners to deliver on project tasks
• Strong balance of creative, technical, project management and relationship management skills
• Strong organizational skills with the ability to manage and deliver on competing initiatives under tight timelines while staying resilient and positive under pressure
• Must be a highly motivated self-starter
• Creative, outside-the-box thinker
• Comfortable with ambiguity and able to balance changing requirements and priorities
• Ability to create forward thinking strategies and roadmaps for colleague engagement
• Good judgment, understanding when to escalate and what to resolve on your own, bringing forward recommendations for possible resolution
• Proficiency in Microsoft Office Programs (Excel, Word, Outlook & Power Point), and Connections
• Desktop publishing would be an asset
• Understanding of the Insurance business would be an asset
• Bilingualism (English/French) would be an asset

Education and Accreditation:

• An undergraduate degree in a related field

Hours

35



The Colleague Engagement team, within the broader TDI Strategy, Customer and Colleague Experience team, is accountable for designing, implementing and overseeing the legendary colleague engagement strategy for TD Insurance. Reporting to the Manager, R&R and Events, the Colleague Engagement Specialist will be an advocate for colleague engagement at TD Insurance and will have responsibility for strategic planning and flawless execution in colleague experience initiatives.

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Additional Information

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.

TD is committed to providing accommodations. Please let us know if you require an accommodation - we will work with you to meet your needs.

Business Line

TD Insurance

Job Category - Primary

Insurance

Job Category(s)

Business Analysis / Reporting, Insurance

Job Family

Business Programs & Delivery

Time Type

Full Time

Employment Type

Regular

TD Bank