Job Description

Preference will be given to qualified full-time employees within the bargaining unit at Sheridan College. Should a suitable candidate not be found, external candidates will be considered.

The incumbent is a technical resource on a team responsible for the support and operations of the College's Collaboration and Safety systems, including Voice over IP (VoIP) and Analog Telephony, Web/Video Conferencing, Digital Signage, Instant Messaging / Workstream Collaboration, and Campus Safety infrastructure.

What You'll be Doing

• Providing tier 3 Subject Matter Expert for collaboration and safety systems, following established IT service management procedures.
• Leading technical projects, e.g., upgrades of existing systems, the introduction of new functionality within existing services, and the introduction of new solutions, following established Project and Portfolio Management ("PPM") processes, templates, and guidelines. Participating as a team member in IT and non-IT projects, executing tasks as assigned by the Project Manager / Project Lead as it relates to the incumbent's area of core subject matter expertise.
• Developing standard operating procedures ("SOP") to be followed by other IT staff relating to the daily operations and support of collaboration and safety services.
• Providing training on new or enhanced collaboration and safety services to IT Service Desk Tier 1 and 2 support team.
• Working with supervisor to develop, maintain and follow an individual professional development plan that addresses the operational needs of the department and the incumbent's professional growth and planned a career path.
• Participating in on-call rotation with other team members for 24x7 support of mission-critical technology infrastructure and service.
• Other duties as assigned.

About You

The Successful candidate will possess a 3 year-diploma/degree or equivalent in Information Technology (specifically programs with curriculum including systems design and engineering, network, and systems administration, and/or telecommunications), Electronics Engineering, or a related field along with 3 years of work-related experience in supporting collaboration and safety systems infrastructure in an environment of similar scope and scale. (Equivalencies will be considered)

One or more of the following certifications is required:

• CompTIA A+ / Network+
• Cisco CCENT / CCT
• Microsoft Certified Solutions Associate ("MCSA") certification (or higher)

The incumbent will also possess experience supporting:

• Analog and Voice over IP ("VoIP") telephony systems (Cisco Unified Communications suite, Asterisk, etc.)
• Web and Video conferencing (Cisco WebEx, Tandberg, etc.)
• Workstream Collaboration tools (Cisco WebEx Teams, Microsoft Teams, Slack, etc.)
• Digital Signage (AppSpace, MagicInfo, BrightSign, etc.)
• Campus Surveillance Video Management Systems ("VMS") such as Cisco, Genetec, Milestone and hardware cameras / encoders such as Bosch
• Emergency Notification systems (InformaCast, etc.)

The incumbent must have a foundational grasp of network protocols and models: Open Systems Interconnection ("OSI") model and associated protocols such as ( TCP/IP, UDP, ICMP, etc/OSI Layer 2/3 switching and routing concepts; OSI Layer 7 (application) protocols specific to communications technology, such as Session Initiation Protocol ("SIP"), Real-time Streaming Protocol ("RTSP"), Skinny Client Control Protocol ("SCCP"), H.323, etc.). Common audio/video codecs.

Who We Are:

Every member of the Sheridan community is passionate about the transformational role we play in people's lives. Our strategic plan, Sheridan 2024: Galvanizing Education for a Complex World , charts a path towards a new ground-breaking model of higher education that reshapes post-secondary education and better prepares students for the future. We are committed to demonstrably advancing equity, diversity, and inclusivity. Diversity is our strength and fuels our commitment to excellence. Across our campuses, we're making meaningful strides towards developing an equitable and inclusive community.

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Other Details

Faculty/Department: Information Technology
Campus Location: Trafalgar (may be assigned activities at any Sheridan campus)
Reference #: J0721-2139
Employee Group: Support Staff
Payband: J
Hourly Range: $39.15 - $45.38
Hours: 8:30 - 5:00
Hours/Week: 40
Application Deadline: November 4th, 2022

Sheridan is deeply committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Mississaugas of the Credit First Nations, Anishinaabe Nation, Huron-Wendat and the Haudenosaunee Confederacy. Sheridan is situated on these lands, and it is our collective responsibility to honour and respect those who have gone before us, those who are here, and those who have yet to come. We are grateful for the opportunity to be working on this land.

Sheridan values the diverse and intersectional identities of its students, faculty, and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from qualified candidates who have been historically disadvantaged and marginalized, including those who identify as First Nations, Metis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.

Sheridan is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact

You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.