Job Description

They say you only get one chance to make a great first impression. At Wysdom we\xe2\x80\x99re here to change that. We exist to help our clients make a great first impression with their customers \xe2\x80\x93 over and over again!

Conversation is the new user interface (UI). It will power everything from self-driving cars to gadgets around your home. For a conversational UI to satisfy customers it requires continuous improvement. Wysdom creates and manages the smartest virtual agents on behalf of our clients.

Wysdom is a fast growing, venture-backed start-up led by a team of serial entrepreneurs with a history of building great teams and products. We make sure Wysdom is a place that employees can learn, grow, have fun, and achieve excellence.

Fit is everything for us. We believe in hiring for attitude, skills, and potential. We offer lots of autonomy and flexibility to be excellent at delivering value and hitting goals. If you\xe2\x80\x99re an entrepreneurial, results oriented person, who doesn\xe2\x80\x99t shy away from a challenge, you\xe2\x80\x99re going to enjoy working here. Are you who we are looking for?

We are looking for a Cognitive Data Analyst to join Wysdom. Wysdom is committed to slowing climate change by removing our team\'s personal commute so has become a fully remote company and this position can be located anywhere in Canada.

But what will I actually be doing?

Are you an experienced data analyst with a passion for problem-solving? Do you thrive on applying cutting-edge technology to meaningful problems? As a Cognitive Data Analyst, you will be responsible for driving the success of our data-based solution in the field. Part of your work involves building a deep understanding of the AI training process, knowing what drives success, and partnering with clients to enhance their VA (Virtual Agents) performance on third-party VA platforms. You will work with one of the most diverse teams of Conversation AI specialists, UX designers, data scientists, and innovators to deliver the best AI-enabled customer experience.

Our clients are some of the top brands in the world. You will get a chance to be a part of how these companies are transforming their customer care operations into world-class digital experiences.

In this role, you will:

• Engage with clients to develop a keen understanding of their business goals, strategies, their dataset, and scope out data requirements to better measure conversational AI experience
• Collaborate with internal and external stakeholders to deliver data-based solutions
• Develop efficient analytical reports about VA performance for our clients and executive team
• Create & present data analytics based insights to the clients focused on improvements of the VA KPIs to ensure our clients get the best ROI from their VAs
• Define Conversational AI industry best practices, including analysis/optimization reporting to client services & optimization teams
• Collaborate with center of excellence team to work on the innovative POC projects focused on using AI models to do better analytics
• Implement or edit tooling & automation to drive efficiencies for delivery & optimization teams
• Create, review and edit our insights products to continually improve our insights products through performance improvements, new metrics, and visualizations

About You

• University degree in a technical or mathematical discipline (e.g. Computer Science, Engineering) or equivalent experience
• 2+ years of experience in data analytics or consulting roles
• Excellent client-facing communication skills, and strong knowledge of the AI or chatbot industry
• Excellent on Microsoft and Google business tools. (e.g. Google Slides, Sheets/Excel, etc.)
• Above-average Python and SQL skills
• Strong technical experience in professional services and a proven track record of successfully delivering projects
• Passion for delivering amazing results
• Attention to detail
• Experience in end-to-end deployment of chatbot built on Microsoft Bot Framework or DialogFlow will be a great asset

About Wysdom.AI

Wysdom.AI is a venture-funded start-up and is led by an experienced team of serial entrepreneurs with a history of building great teams and products. We offer full company-paid benefits from your first day, and a stock option program, to ensure you participate in the growth we see ahead. .

Powered by JazzHR

Wysdom