Job Description

DESCRIPTION

Job summary
Amazon Web Services (AWS) is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.

The AWS Support team is seeking engineers that enjoy solving problems, working with customers, and that have backgrounds from a variety of different fields. If you have experience managing full application stacks from the system (Linux or Windows) up through a custom application, managing part of a network from layer 3 and higher, or web-related programming that includes the consumption of web services we'd like to talk with you!

WHAT CAN YOU EXPECT FROM A LIFE AT AWS?

Each day will bring new and exciting challenges on the job while you:

A Learn and use groundbreaking technologies.
A Apply advanced troubleshooting techniques to provide unique solutions to our customers.
A Interact with leading engineers around the world.
A Partner with AWS teams to help reproduce and resolve customer issues.
A Leverage customer support experience to provide feedback with AWS teams on how to improve.
A Drive customer communication during critical events.
A Drive projects that improve support-related processes and our customers' technical support experience.
A Write tutorials, how-to videos, and other technical articles for the developer community.
A Work on critical, highly complex customer problems that may span multiple AWS services.

WHY AWS SUPPORT?

A First and foremost, this is a customer support role - in the Cloud.
A On a typical day, a support engineer will be primarily responsible for solving customers' cases through customer contact channels (e.g., telephone, email and/or web/live chat).
A You will apply troubleshooting techniques to provide solutions for our customers by thoughtfully working with customers to dive deep into the root cause of an issue.
A An AWS support engineer may also develop and train, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
A We promote advancement opportunities across the organization to help you meet your career goals.
A We have training programs to help you develop the skills required to be successful in your role. We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven't been exposed to yet.
A Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
A As we operate on a follow-the-sun model, with Premium Support sites located globally, there is no after hours on-call or mandated overtime in this role.

Amazon is now offering flexibility to choose among 3 different working models, in-office, hybrid, and virtual.

• In Office: Employees will be office based and be assigned a desk in Toronto office. Employees will be required to reside within a commutable distance of the office they are assigned to.
• Hybrid: Employees will be required to reside within a commutable distance of the Toronto office they are assigned to but have the flexibility to regularly work from home as well as from the office. Employees on a Hybrid work pattern will be expected to attend their assigned office a minimum of one day per week. These employees will follow agile seating when in office.
• Virtual Workers: Employees must be based in Canada and work will be aligned to an AWS office based on Eastern or Pacific time zone, and are not required to attend an office on a regular basis. If needed, virtual employees may go into an office for critical trainings, meetings and team building events. These employees will follow agile seating when in office.

This requisition is for external candidates or campus employee referrals only, and is not eligible for internal transfers.

Please help us in setting expectations with our candidates and encourage them to reference their application portal at www.amazon.jobs/student-programs, for the most up to date information on their application. An account will be created for them upon your referral submission.

BASIC QUALIFICATIONS

A Currently enrolled in or received a Bachelor's Degree in computer science, computer engineering, information technology, or related fields.
A Preferred Graduation range of March 2021-March 2022.
A Experience with at least one functional scripting language (e.g., Perl, Python, Ruby, shell scripting)
A Knowledge of system, network, and OS.
A Mandarin and English Fluency Required

PREFERRED QUALIFICATIONS

A Knowledge of internet fundamentals and cloud computing concepts.
A Familiarity with Database, Storage, & Big Data concepts.
A Experience with troubleshooting Networks (e.g., TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related).
A Comfortable working in a Linux/Unix environment.

Amazon s'engage a creer un milieu de travail diversifie et inclusif. Amazon est un employeur qui offre a tous les mames opportunites et ne fait pas de discrimination fondee sur la race, l'origine nationale, le sexe, l'identite sexuelle, l'orientation sexuelle, le statut d'ancien combattant protege, le handicap, l'age ou autres statuts proteges par la loi. Les personnes handicapees qui souhaitent presenter une demande d'accommodement, sont invitees a aviser leur recruteur.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.