Job Description

Description :

Position: Full-time, permanent.

Start date: As soon as possible.

Here\'s how you will contribute to the success of the company:

Our team goal is to make sure people use the best tools to work efficiently. You will contribute to this objective by being the main point of contact for all incoming calls, various requests from our customers, which consists of both our direct and partner channels. Succeeding in this role means having the customer\'s concern at the heart of your actions while being attentive to needs. To do this, you will collaborate with sales advisors, direct customers, partners and other key stakeholders.

Here\'s what your day-to-day will look like in this role:

• Ensure the timely and successful delivery of Sherweb\xe2\x80\x99s solutions according to our customers\xe2\x80\x99 needs and objectives;

• Provide training on our products and platform, along with onboarding and sales support to both new and existing customers;
• Collect customer feedback and identify opportunities for Sherweb to continuously improve their products and services offerings;
• Provide pre- and post-sales support;
• Play a vital role in customer satisfaction by offering best-in-class, efficient and professional solutions;
• A strong focus on first contact resolution and problem solving in a timely manner;
• Handling and taking ownership of internal requests and processes, on behalf of our customers.

Here\'s what you need to have and master to get the job:

If you have at least half, you have a great chance to receive a call from us.

• You must be bilingual in French and English. Spoken and written.

• 2 years of customer-facing experience
• Ability to juggle multiple tasks and priorities
• Strong written and verbal communication skills
• Strong time management and organizational skills
• Excellent knowledge of Microsoft products (Outlook, Teams, Excel)

• Experience in a similar, or sales focused role is preferred
• Ability to provide a quick turnaround for customer needs
• Passionate about the customer experience
• A natural, personable, and dedicated team player
• Experience in IT is preferred

If you have these skills, you will fit right in with us:

• Communication skills \xe2\x80\x93 Why? Because you will be expected to understand and explain concepts by adapting the style and content of your messages to your audience, whether it is an internal or external communication.
• Organization and resourcefulness \xe2\x80\x93 Why? Because we do not believe in micromanagement. You will need to be resourceful and leverage your skills, knowledge, teammates, and the tools and resources that are available to you, to find the right solution in a time-effective manner.
• Problem-solving skills \xe2\x80\x93 Why? Because when you face a problem, you will first analyze the information before identifying the cause and proposing the most efficient and logical solution(s).

• Adaptability \xe2\x80\x93 Why? Because our industry evolves constantly. You will have to adjust your thinking and methods to better suit new or unplanned situations, whether it is for your daily tasks or your work environment.
• Analytical skills - Why? Because during the execution of the sales process, your role will lead you to raise different problems, analyze them, and propose creative solutions.

Here is what you can expect from us:

Short-cutting your journey to your aspirations is possible when you surround yourself early on with knowledgeable and genuine people. We will put you in charge of important responsibilities from the beginning so that you can build your professional reputation. We will also help you quickly identify your strengths to build a solid foundation for your potential.

In this sales role, you will gain valuable experience and understanding of Sherweb, the industry, and our products, while also gaining (or improving) your sales experience. This will open opportunities for advancement to other positions within our sales organization, after being in this role for a minimum of 6-12 months.

This is our team philosophy:

Relationships are the core of our practice, not commissions. What unites our team is the sense of purpose we get from providing tools for people to work better. That is who we are, not just what we do. If you share this philosophy, you might just be one of us. Send us your resume to tell us your story.

Sherweb is committed to fostering, cultivating, and preserving an environment of diversity and inclusion where everybody can feel welcome. We are looking to grow our teams with people who share our passion for innovation and creating the best experience for our employees, partners, and customers.

#LI-Remote

#LI-RZ1

Sherweb