Friends of Ruby Friends of Ruby is dedicated to the journey and well-being of 2SLGBTQIA+ youth, aged 16-29 through mental health services, social services, and housing. Friends of Ruby offers Youth Mental Health services, a Youth Drop-In Centre, and a Transitional Home. The Centre provides access to barrier-free counselling and therapeutic groups, case management and a drop-in space with hot meals, community, and comprehensive programming. The Home provides transitional and emergency housing, as well as mental health and life-skills to support youth moving towards independent living. Friends of Ruby recognize that a diverse work force is critical to accomplishing our mission. Our goal is to attract, develop, and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. We strongly encourage applications from the 2SLGBTQIA+ and BIPOC communities, and diverse backgrounds that meet the requirements of the job posting. We suggest applicants introduce themselves, their stories and lived experiences in their cover letter to the degree they are comfortable with. Position Summary Under the direction of the Director of Strategic Initiatives and Programming, the 2SLGBTQIA+ Clinical Manager is responsible for overseeing the development, delivery, and evaluation of clinical services. Additional responsibilities include ensuring high quality program delivery in our, therapeutic groups and one on one counselling, and out drop-in services: program planning, development and evaluation, and the supervision of clinical staff, along with performance improvement and quality management. This role will provide day-to-day supervision, mentorship, and performance enhancement to Clinical Counsellors and our Drop-In staff, ensuring effective teamwork, high standards of work quality and organizational performance, customer service excellence, and continuous learning. The manager will encourage innovation, evaluating performance and leading staff development through motivation and training, creating a safe and supportive environment for all participants and staff. Who You Are:
Thoughtful, decisive, flexible, proactive and caring candidate who is committed to support our participants and staff through continued efforts and initiatives, leading by example
Team player with critical thinking and problem-solving skills, who manages change effectively in a dynamic environment
Inspiring and effective leader with strong people management skills and proven ability to apply best practices in effective leadership
Extensive experience as both a clinician and clinical supervisor/manager, and developing, implementing and evaluating programming, are comfortable with new technologies and have experience with an interdisciplinary approach
Appreciate an opportunity to collaborate and harness the knowledge of 2SLGBTQIA+ youth with lived experience of hardship, marginalization, homelessness, mental health challenges, with rich experiences and knowledge to offer
Deep commitment to youth centered approach, a passion for working with others to support youth to achieve their authentic self and have experience in youth engagement
Understand substance use, mental health and harm reduction gained through direct experience working with marginalized individuals, providing support through an anti- oppressive, anti-racist, strengths-based, client-centered and trauma informed lens, preferably to 2SLGBTQIA+ youth
Work effectively with staff, participants, partner agencies, and funders to address service inquiries, requests and/or complaints, apply verbal de- escalation and crisis prevention techniques in defusing potentially volatile situations, and compile, analyze and disseminate data and apply it to programming practices and Youth Services operations
The responsibilities of this position include, but are not limited to:
Provide clinical and administrative oversight and guidance to a team of Clinicians
Hiring, supervision and performance management of staff assigned, ensuring continuous learning and professional development
Assist team with workload management by reviewing waitlist and responding to phone inquiries of participants and families; assigning and transferring cases between staff and programs
Oversee team schedules and time off to ensure programs and services are staffed adequately
Supervise placement students as assigned
Work with staff to ensure individual and team targets have been met in accordance with funding requirements
Seek opportunities to be involved in and contribute with partner agencies and the community sector, establishing and maintaining productive working relationships with other community-based organizations
Ensure initiatives and programs are design in partnership with other organizations, build upon the intersectionality of Friends of Ruby\'s work to support the needs of the 2SLGBTQIA+ youth
Support the Director in the strategic planning of the department
Oversee the delivery of activities and provide monthly reports with outcomes and recommendations
Support the development, adaptation and implementation of innovative programming that is grounded in evidence-based clinical practices
Develop effective strategies to engage participants, and community partners
Contribute to the use of quality, health, participant satisfaction, and outcome measures for all relevant clinical programs, ensuring a model of continuous quality improvement is maintained
Prepare and present Clinical Services reports to leadership, the community sector and key donors as required
May be required to run and facilitate clinical programming
Coordinate and work collaboratively with the Housing Manager and the Manager, Case Management for programming between the Drop In, the Clinical Services and the House and to better support participants across the Organization\xe2\x80\x99s services
Ensure the accurate documenting of statistical data related to clinical programming and all data meets confidentiality requirements
Work with Occupational Health & Safety Committee to ensure the facility and programming meets all legislative requirements
Work to create an inclusive workplace culture, including the prevention of harassment and/or discrimination
Requirements
Minimum of a Master\xe2\x80\x99s degree in, Social Work, Counselling Psychology, or related discipline. Registered and in good standing with a college that allows for the provision of psychotherapy
Minimum of 3-5 years clinical experience working in a Mental Health and Addictions
Minimum 2-3 years previous supervisory and management experience required, including demonstrated effectiveness with designing, planning, leading, and change management in community mental health
Experience using an electronic client record system
Lived experience as a member of the 2SLGBTQIA+ community
Experience volunteering or working in the community-based organizations
Interest in, and experience with, quality improvement and program monitoring tools
Excellent verbal and written communication skills
Thorough understanding and commitment to Anti-Racism and Anti-Oppression theory and practice, as utilized through a program delivery and clinical lens
Demonstrated ability to plan and implement evidence-based programming
Experience using multiple modalities of counselling: Examples including single-session, DBT, EMDR, solution focused, EFT etc.
COVID-19 Protocol Friends of Ruby believes that immunization against COVID-19 is an individual and societal responsibility and that we must do everything possible to protect our clients, families, employees, students, volunteers and contractors against the spread of COVID-19. As a condition of employment, proof of full vaccination or exemption under the Ontario Human Rights Code must be submitted to Human Resources seven (7) calendar days prior to start date. Hiring Policy / Statement on Employment Equity and Diversity Friends of Ruby strives for inclusion and diversity by attracting extraordinary people from diverse backgrounds and lived experiences. Candidates with lived experience of homelessness and/or who self-identify as being from the 2SLGBTQIA+ or marginalized community, including Indigenous peoples, racialized persons, persons with disabilities, and persons, are encouraged to apply and will be prioritized. We ask that these candidates indicate their relevant identities in their cover letters. Your Application Interested and qualified candidates are invited to submit a resume and cover letter. The job posting will be open until filled. We thank all candidates for their interest. We regret that only those selected for an interview will be contacted. NO PHONE CALLS PLEASE.
Accommodation is available on request for candidates taking part in all aspects of the selection process. If you require accommodation (including alternate format materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
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