Job Description

Build a meaningful career

At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people's lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

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Clinical Manager

Nova Scotia

Permanent, Full-time

The opportunity

Reporting to the Senior Clinical Director, you will provide clinical and administrative expertise and guidance to the clinical network, in relation to all operational aspects of service delivery to designated corporate clients.

You will be accountable for initiating, implementing and monitoring operational improvements and enhancements on an ongoing basis, as it pertains to service delivery expectations. You will ensure that quality assurance and compliance to organizational guidelines are maintained through regular clinical oversight of key metrics.

Why join Lifeworks:

• Benefits plan that fits your individual and/or family needs, as of first day of employment;
• Four weeks of vacation and two well-being days to support work-life balance;
• Opportunity for growth within the organization;
• Pension plan to help you reach your retirement goals;
• One volunteering day/year to support a cause that's important to you;
• Work environment that supports diversity and inclusion.

What you will do :

• Lead and manage development and implementation of clinical, administrative and reporting policies and processes in collaboration with internal stakeholders and external corporate clients. Participate in meetings with corporate clients as required.
• Manage and supervise assigned counselling network by adhering to clinical and administrative best practices, with respect to specific contractual standards and performance guarantees in contract with organizations.
• Ensure high quality of counselling activities through: supervision of direct reports as well as larger clinical network, peer consultations, and auditing client files. Manage formal and informal complaints and compliments in collaboration with the Quality Assurance Team.

Who we are looking for :

• Master's Degree in Counselling, Social Work, Indigenous Social Work or Psychology is mandatory;
• Full membership with Nova Scotia College of Social Workers or Counselling Therapists is mandatory;
• Minimum of five years of post-masters clinical experience;
• Minimum of two years of supervisory/management experience;
• Experience and knowledge of short term solution-focused counselling and/or CBT is required;
• Experience with a diverse population and diverse presenting issues;
• Strong communication skills;
• Ability to work with internal and external clients.

Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to

Fulfilling work that matters

LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.

At LifeWorks, we are committed to putting our people first. Our priority is to optimize the health and productivity of our people. In light of COVID-19, our company continues to monitor the global situation and following local guidance in each of our communities to ensure the health and wellbeing of our employees. Safety is our highest priority, and while the goal is to ultimately return to the office, we are currently working remotely and are connecting with candidates through virtual interviews, recruitment events, and information sessions. We are excited to connect with you virtually, and look forward to receiving your application.