Overview:
Werfen


Werfen, founded in 1966, is a worldwide developer, manufacturer and distributor of specialized diagnostic instruments, related reagents, automation workcells, and data management solutions for use primarily in hospitals and independent clinical laboratories. The Company\xe2\x80\x99s business lines include Hemostasis, Acute Care, and Autoimmunity diagnostics, as well as Original Equipment Manufacturing. Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We\xe2\x80\x99re passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.


Our North American Commercial Operations, as well as our Headquarters and Technology Center for Hemostasis and Acute Care Diagnostics, are based in Bedford, MA. Our Headquarters and Technology Center for Autoimmunity Diagnostics is based in San Diego, CA. Additionally, our Technology Center for Hemostasis and Blood Gas Reagents is in Orangeburg, NY, and our Technology Center for Whole Blood Hemostasis is in San Diego, CA.
Position Summary:
Responsible for ensuring total customer satisfaction within the Werfen installed base. Responsible for achieving installed base management and incremental sales goals for Werfen products within assigned geographic area. Direct management responsibility for Clinical Applications Representatives (CAR) and Clinical Applications Specialists (GAS) who perform installations, validations/verifications and training on Werfen analyzers. Manages on-going clinical support, customer education and consults with customers regarding matters of regulatory requirements and compliance. Conducts activities as directed by Management. Responsibilities:
Key Accountabilities:

• Within Werfen\'s territory installed base, responsible for ensuring total customer satisfaction, base maintenance and incremental revenue growth.
• Recruits, hires and trains CARs and CASs in a given geographic territory.
• Plans and organizes the work of the employees and monitors activities and productivity.
• Provides coaching and mentoring to staff under his/her direction.
• Deploys field staff to efficiently optimize Werfen maintenance and growth.
• Interacts with Area Business Manager to provide pre and post-sales support.
• Responsible for ensuring that customers are provided clinical & technical support and education.
• Consults with customer on proper operation and clinical utilization of Werfen products.
• Achieves/maintains consultative level of knowledge of regulatory requirements.
• Directs staff to seek opportunities to help grow Werfen revenue within assigned accounts.
• Under direction of the Clinical Applications Director, mentors and provides field training to new hires and proactively assesses their competency.
• Manages and controls expense budget within the Area.
• Prepares forecasts and other monthly reports as required by management.
• Responsible for complying with all regulatory {including ISO) mandated policies, procedures and work instructions.
• Performs other duties and responsibilities as assigned by Clinical Applications Director

Budget Managed (if applicable)

• 
  T&E budget

Internal Networking/Key Relationships

• 
  All Commercial Operations, Customer Service

Skills & Capabilities:

• 
  Strong Leadership
• 
  Effective Communication Skills
• 
  Project Management
• 
  Strong Customer Focus
• 
  Functional Technical Skills
• 
  Analytics
• 
  Presentation Skills
• 
  Problem Solving
• 
  Multi-Tasking
• 
  Self-Development
• 
  Technical Learning & Training

Qualifications:
Min Knowledge & Experience Required for the Position:

• 
  Bachelor\'s degree (medical technology preferred, respiratory therapy, nursing or related scientific discipline) or equivalent work experience.
• 
  Minimum of 5 years related experience (clinical preferred).
• 
  Proven technical proficiency and knowledge.
• 
  Strong planning and organizational skills. Project management skills/experience desirable.
• 
  Ability to communicate effectively at varying levels of the organization.
• 
  Demonstrated proficiency in written and verbal communication.
• 
  Demonstrated problem solving skills.
• 
  Collaboration, capable of executing in a team environment.
• 
  Strong computer skills (Word, Excel and PowerPoint)

International Mobility Required: No


Travel Requirements:

• 
  75% of time

If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV.



Werfen appreciates and values diversity. We are an Equal Opportunity/Affirmative Action Employer M/F/D/V


We operate directly in over 30 countries, and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 5,000 employees around the world comprise our Werfen team.


www.werfen.com