Job Description

Description
Status: Temporary 1 year - Full Time Position
Location: 138 13th St E, North Vancouver / In-clinic role
Who is TELUS Health?
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.
Simply put, our team members across the country are united by their commitment to continuously innovating to make healthcare more accessible and deliver improved health experiences for everyone.
Do you share our passion? Let's create a healthier future, together!
Our team and what we'll accomplish together:
At TELUS Health - Care Centres, we have one of the largest networks of Care Centres in Canada. We are leveraging the power of technology to provide Canadians with better health outcomes. Connecting health teams, streamlining workflows, and empowering patients to manage their health are just some of the ways our digital solutions promote collaboration and efficiency.
We are looking for enthusiastic, customer service minded individuals who want to work in a collaborative, friendly and supportive environment!
The Clinic Operations Coordinator partners with the Clinic Manager by ensuring effective workflow and processes of the day to day operations in the clinic and facilitating high-level of client care. You also get to work closely with a diverse team of clinicians and administrative staff!
Here's how:

• Under the direction of Manager, Operations or Team Manager, Operations, provide direction to clinical staff regarding daily patient workflow to ensure all duties are outlined, assigned and managed in accordance to TELUS high client care standards
• Assist the daily operations such as staffing and scheduling as well as monitoring of absences/vacation to ensure full coverage
• Conduct bi-monthly meetings with the clinicians and administrative staff to improve efficiency and quality of service to patients
• Organize and coordinate the daily operations of the patient flow, reception activities including billing, break coverage, as well as monitoring staff scheduling to ensure full coverage during absences/vacations
• In collaboration with the Clinic Director and Clinic Manager, set and implement standards, policies and processes designed to maintain a consistent presence
• Participate in special projects and quality assurance initiatives
• Assist with all other duties as required including answering phones, filing, copying, preparing clients for tests and examinations etc.
• Scheduling appointments and arranging for specialist consultations
• Contacting clients to remind them of required tests, examinations and follow up consultations
• Connecting with clients, supporting continuity of care
• Provide support for general office administrative functions including medical records management

Qualifications

• 2-3 years of relevant experience working in a fast paced environment, providing a high degree of customer service
• Previous experience in planning and coordination strongly preferred
• Excellent command of the English language, both verbal and written
• Exhibits a professional image, mature communication style and polished manner with clients
• Ability to handle sensitive situations with tact while respecting patient confidentiality at all times
• Self-starter who demonstrates attention to detail, a high level of accountability and sound judgement
• Demonstrates flexibility and the ability to work effectively in a team environment
• Works well under pressure and demonstrates a sense of urgency in completing time sensitive tasks
• Demonstrates effective organizational, multitasking and problem solving abilities
• Proficient with Microsoft Office applications (Word, Outlook, Excel and PowerPoint)

Salary Range: $24-$36
Performance Bonus or Sales Incentive Plan: 0%
Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more ...

A bit about us
We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You'll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We're committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you're helping us make the future friendly.
TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
Health
We're looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.
We are honoured to be recognized
21,166
Physicians using TELUS Health electronic medical records
6,300
Pharmacies using our pharmacy solutions
140 million+
Health claims processed using TELUS Health solutions
Accessibility
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.