Job Description

Description
Who we are
TELUS Health Care Centres is a connected network of best-in-class medical centres where our renowned and passionate teams of healthcare professionals can capitalize on TELUS Health's innovative digital health technology to deliver:

• Highly personalized care
• Enhanced patient experiences
• Precision medicine
• Easy access to a broad range of services in preventive health, primary care, mental health and occupational health

Our vision is to unite our best-in-class health practices to strengthen our connected care offerings for Canadians. Through the combination of our leading-edge medical clinics and digitization of healthcare, we can effectively deliver services that enable Canada's workforce, their families and individuals to take better care of themselves.
Our team and what we'll accomplish together
At TELUS Health Care Centres, we have a mission to deliver the best in proactive healthcare to our customers across the country. As part of that goal we want to offer top-of-class services that are rooted in empathy and technology, always putting the client's well-being first.
We are looking for an energetic and highly motivated Clinic Operations Coordinator to join our growing genetic team at TELUS Health. The ideal candidate will be extremely organized with a high attention to detail, supporting our Genetic Counsellors and providing high quality patient experiences. They will contribute to our Genetics program by assisting with patient inquiries, scheduling, genetic testing coordination, and administrative tasks. This is a primarily remote position with the opportunity for on-site work at one of our TELUS Health Care Centre locations.
What you'll do
As a member of the Clinical Services team, you will be a key contributor to our Genetics program, where you will:

• Review and respond to patient and staff inquiries related to our genetic services; triage to Genetic Counsellor as appropriate
• Work with genetics team to support the development/management of Genetic Counsellor schedules, including appointment scheduling
• Assist with coordinating genetic testing, including invoicing, the shipment and tracking of home sample collection kits, and subsequent referrals alongside the Genetic Counsellor
• Assist with patient chart review and case preparation for Genetic Counsellor and other clinicians, as directed
• Assist with patient interpretation letters regarding test results
• Provide reminder phone calls/emails to patients and the genetics team as needed
• Compose and prepare correspondence, presentations, and additional materials as needed with the support of the Genetic Counsellor
• Upload documents into the electronic medical record system
• Input data, maintain, and audit databases
• Perform other program related tasks including developing clinical materials, creating databases, and clinical research, depending on applicant skill and interest
• Perform other duties as appropriate

Qualifications
What you bring

• Bachelor's degree in a biological/health science or an equivalent combination of education
• Strong interest/knowledge in the field of genetic counselling through university coursework, employment, volunteer work or job shadowing
• Engaged, proactive and compassionate about delivering high quality patient experience
• Ability to juggle multiple priorities
• Extremely organized with a high attention to detail, with specific attention paid to accurately recording data
• Critical thinking and problem solving skills
• Tech-savvy, comfortable working within different softwares and programs, including but not limited to EMRs, Google Workspace, and Microsoft
• Excellent written and verbal communication skills
• Comfort working independently and within a team environment

Great-to-haves

• Bilingual professional proficiency in both English and French (preferred)
• Competitive candidates will have experience in a genetics specialty clinic
• Experience in performing and critiquing scientific literature searches
• Experience with peer support or counselling

Advanced knowledge of English is required because you will on a regular basis interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.
#LI-Hybrid
Salary Range: $47,000-$71,000
Performance Bonus or Sales Incentive Plan: 0%
Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more ...

A bit about us
We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You'll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We're committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you're helping us make the future friendly.
TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
Health
We're looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.
We are honoured to be recognized
21,166
Physicians using TELUS Health electronic medical records
6,300
Pharmacies using our pharmacy solutions
140 million+
Health claims processed using TELUS Health solutions
Accessibility
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.