Job Description

About Us

TrustyMed Medical Clinic is a growing multidisciplinary medical clinic providing both family medicine and specialist services. We are currently seeking a professional, organized, and solutions-oriented

Clinic Manager

to join our leadership team. The successful candidate will play a key role in overseeing clinic operations, ensuring efficiency, compliance, and high-quality patient care.

The Clinic Manager will oversee the day-to-day operations of the medical clinic, working closely with physicians, administrative staff, and healthcare providers. This position is responsible for managing personnel, optimizing clinic workflow, maintaining compliance with healthcare regulations, and supporting a positive experience for both patients and staff.

Key Responsibilities

Operations & Administration

Supervise and coordinate the daily operations of the clinic Manage scheduling for providers, staff, and patient appointments Oversee front desk operations, staff performance, and workflow optimization Ensure clinic compliance with PHIPA, PIPEDA, and public health regulations Maintain updated policies, procedures, and operational manuals Handle clinic licensing, medical supply ordering, and inventory management Oversee communication with external partners, labs, specialists, and vendors Troubleshoot EMR (OSCAR PRO) and coordinate with IT and software providers

Human Resources & Finance

Recruit, train, and supervise clinic staff Conduct performance evaluations and staff meetings Coordinate payroll, staff schedules, and time-off approvals Support OHIP billing workflows and liaise with billing companies Assist in budgeting, cost control, and financial reporting

Patient Experience & Quality Improvement

Monitor and improve patient satisfaction and clinic flow Respond to patient feedback and resolve complaints professionally Oversee implementation of new initiatives (e.g., Ocean eReferrals, new services) Lead accreditation or quality assurance processes if applicable

Qualifications

Diploma or degree in healthcare administration, business management, or related field Previous experience in medical clinic or healthcare operations (2+ years preferred) Strong leadership and organizational skills Proficiency in

OSCAR PRO EMR

and Microsoft Office Suite Knowledge of

Ontario Health Insurance Plan (OHIP)

billing practices Familiarity with

Ocean eReferral platform

and third-party integrations Excellent interpersonal, problem-solving, and communication skills

Requirements

Proven experience in clinic or office management Professional references Criminal background check Must be legally eligible to work in Ontario, Canada

Preferred Assets

Previous experience in a family medicine or specialist clinic setting Knowledge of medical terminology, insurance processes, and healthcare workflow Experience with staff supervision and performance management Multilingual abilities considered an asset

Why Join TrustyMed?

Supportive and collaborative clinic culture Hands-on leadership role in a growing healthcare facility Opportunity to shape and improve patient care systems Exposure to diverse medical specialties and patient demographics

To Apply:

Please email your

resume, cover letter, and references

to

trustymedmanagement@gmail.com

with the subject line:

"Clinic Manager Application - [Your Name]"

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Types: Full-time, Part-time

Pay: $20.00-$27.00 per hour

Schedule:

8 hour shift Day shift Evening shift Monday to Friday Morning shift Weekends as needed
Work Location: In person