Job Description

Location:

Kingsway & Brentwood Clinics - Vancouver, BC

Type:

Full-Time

Compensation:

Competitive & Based on experience + Extended Health & Dental Benefits

About VyCare Medical

VyCare Medical is a growing, team-based primary care clinic dedicated to delivering high-quality, patient-centered care. With two locations in Vancouver--Kingsway and Brentwood--our multidisciplinary team includes:

10 Family Physicians

1 Nurse Practitioner

2 Physician Specialists

2 Clinical Pharmacists

2 Registered Nurses

1 Licensed Practical Nurse

6 Full time & 2 Part time MOAs

We are currently seeking an experienced

Clinic Manager

to oversee operations at both clinic sites. This role is critical in ensuring smooth daily operations, a high standard of patient care, and a positive team environment.

About the Role

Reporting to the

Medical Director

and

Director of Operations

, the Clinic Manager will oversee day-to-day operations at both clinics, lead the administrative team, and support coordination among clinical staff.

Key Responsibilities

Clinic Operations

Oversee daily workflows and operational efficiency across both Kingsway and Brentwood sites. Manage EMR usage and integrity (Juno/OSCAR EMR). Coordinate appointment booking, referrals, intake, and clinical processes. Monitor infection control, supply ordering, and facility readiness.

Team & Leadership

Hire, onboard, supervise, and support MOAs and other administrative staff. Build a collaborative and respectful workplace culture. Schedule and lead team meetings, training sessions, and team check-ins. Assist with provider and staff scheduling and conflict resolution.

Finance & Admin

Support budget management, vendor coordination, and operational expenses. Oversee MSP, third-party, and private billing processes and error resolution. Assist with payroll inputs and HR documentation.

Patient Experience & Quality

Act as the primary point of contact for patient service concerns and resolution. Maintain privacy and security protocols in line with PHIPA and clinic policies. Develop and implement tools for service quality monitoring and patient feedback.

Qualifications & Experience

Post-secondary education in healthcare administration, business, or a related field. Minimum

3-5 years

of experience in a clinic operations or healthcare management role. Experience with

Juno/OSCAR EMR

and MSP billing systems. Excellent leadership, organizational, and communication skills. Understanding of BC's primary care system, interdisciplinary teams, and patient attachment models is an asset.

What We Offer

Compensation: Compensation, based on experience. Extended health and dental benefits Collaborative, supportive, and mission-driven team culture. Opportunities for professional development & growth

How to Apply

Please send your

resume and a brief cover letter

to

Applications will be reviewed on a rolling basis until the position is filled.

VyCare Medical is committed to building a diverse and inclusive team. We encourage applicants from all backgrounds and experiences to apply.

Job Type: Full-time

Pay: $30.00-$40.00 per hour

Expected hours: 40 per week

Benefits:

Company events Dental care Extended health care Life insurance Vision care
Schedule:

Monday to Friday Weekends as needed
Ability to commute/relocate:

Vancouver, BC V5R 5L9: reliably commute or plan to relocate before starting work (required)
Education:

Bachelor's Degree (required)
Experience:

healthcare management: 2 years (required)
Language:

fluent English (required)
Work Location: In person

Expected start date: 2025-08-01