Job Description

Locations:

Sherwood Park | St. Albert | Spruce Grove

Schedule:

Full-time | Evenings and weekends as required (evenings until 7pm, Saturdays 10-4).

About True Balance

True Balance Longevity Clinics are Alberta's leaders in hormone therapy, medical aesthetics, and integrative wellness. We help clients restore health, balance, and confidence through personalized, science-based care.

We're seeking a

Clinic Lead

- an energetic, detail-oriented leader who ensures smooth daily operations, drives sales and service excellence, and acts as the vital link between clinic teams and head office.

Position Overview

The Clinic Lead is responsible for daily clinic performance, staff coordination, and guest experience excellence. This role blends leadership, administration, and business development, ensuring the clinic meets operational, financial, and service goals.

Key ResponsibilitiesOperational Excellence

Oversee

Zenoti

and

HyperConnect

scheduling to maximize clinic utilization Manage guest care processes, including refunds, corrections, and service recovery Maintain clinic readiness, presentation, and cleanliness standards Manage ordering and supply flow (medical, retail, consumables, and sharps) Support and implement Standard Operating Procedures (SOPs)

Team Leadership & Development

Onboard, train, and mentor new team members Lead daily huddles and weekly team meetings Conduct monthly check-ins and support annual performance reviews Approve vacation and treatment requests Foster a goal-oriented, positive, and professional culture

Sales & Guest Experience

Monitor daily and weekly sales performance Ensure all new clients receive VISIA Skin Analysis and consult follow-up Support service promotions and in-clinic events Track VISIA-to-treatment conversions and rebooking rates Manage guest feedback and sales processes

Administration & Coordination

Track bank deposits, orders, and payroll submissions Maintain accurate injectable and retail inventory reporting Manage Zenoti updates, product/service corrections, and refunds Communicate regularly with head office and coordinate with vendors and marketing

Professional Standards

Uphold True Balance's brand, confidentiality, and "no gossip" policy Model professionalism, accountability, and proactive leadership Focus on advancing the clinic's performance and culture

Growth & Compensation Progression

Clinic Leads demonstrating excellence (KPI achievement for 3 consecutive months and positive leadership reviews) are eligible for

promotion to Clinic Manager

.

A structured

90-day onboarding and training program

provides full leadership readiness, KPI coaching, and operational certification through hands-on, guided modules.

Job Types: Full-time, Part-time

Pay: $25.00-$27.00 per hour

Work Location: In person