Job Description

At True Balance Longevity, we believe client happiness doesn't end when the appointment does. Our

Client Engagement & Retention Specialist

ensures every guest continues their wellness journey with ongoing support, proactive follow-ups, and exceptional care across our

Medical Aesthetics

and

Wellness

divisions.

About the Role

You'll play a central role in keeping our clients active, informed, and connected. From follow-up messages and care reminders to reactivation calls and review requests, you'll maintain the link between our clinic and our clients' long-term results.

This position works closely with providers, guest care, and leadership to uphold our Client Care System and Retention Protocols - ensuring that every client feels seen, supported, and valued.

Key Responsibilities

Manage client follow-up cycles. Execute the annual recall process and reactivation campaigns per retention protocols. Ensure accurate documentation of client interactions, service satisfaction, and "reason for loss." Support the client care workflow: verifying service information, home-care recommendations, and rebooking instructions. Encourage client feedback and reviews, escalating concerns to the appropriate teams. Collaborate with providers and guest care to ensure every client receives consistent communication and care continuity. Assist with providing retention data and information to head office. Reach out to clients to inform them of new offerings, promotions and events. Assist with guest care coverage as required. Assist with guest inquiries as required.

What You Bring

A background in client relations, patient coordination, or wellness program engagement. Confidence with CRM or medical software. Excellent communication and organization skills. A genuine interest in client wellness, aesthetics, and long-term results.

Why True Balance

Collaborative, forward-thinking medical wellness environment. Continuous training and opportunities for growth. Employee service and product discounts. A chance to contribute to meaningful client outcomes through connection and care.

Schedule & Availability

This is an

in-clinic position

at either our

Sherwood Park

location. Options to work out of our other locations may come available depending on space (after 90 day training has been completed). Full-time and part-time roles are available.

Shift options:

Monday to Friday:

9am-3pm

,

2pm-7pm

, or

11am-7pm

Saturday:

10am-4pm

Sunday:

10am-4pm

We have multiple job listing posted; please only apply to one listing - if you are interested in other positions please mention this during your interview.

Resumes that include a cover letter will be treated as first priority.

Job Types: Full-time, Part-time

Pay: $19.00-$22.00 per hour

Work Location: In person