Job Description

Join our growing team!

Are you an outgoing, detail-oriented, and efficient professional looking to make a real impact? Ready to be part of a vibrant team where your skills and expertise are valued and celebrated?

About Us:

We are a leading therapy practice dedicated to transforming lives through innovative and compassionate care. We offer comprehensive psychotherapy for adults, adolescents, couples, children, and families. Our team is committed to providing the highest quality mental health services in a supportive and inclusive environment.

Our Vision

To be a leader in private mental health services supporting all members of a family while being a fantastic place to work.

Our Core Values

Authenticity

Connection

Self-Reflection

What We Offer:

Competitive Compensation Supportive Environment Beautiful Modern Office Conveniently located: 4170 15th Ave Free parking and near transit

What You'll Do:

Front Desk Support:

Provide exceptional support to our Psychotherapy practice, assisting with client bookings, payments, and managing intake & consent forms.

Client Interaction:

Welcome clients to the office, answer client calls and emails, and process payments at the end of sessions with professionalism and compassion.

Quality Assurance:

Manage booking software, including schedules and treatments offered. Track Client Retention and drive sales by ensuring timely follow-ups.

Office Maintenance:

Keep the office area organized, manage office supplies, and client comforts.

Marketing:

Create a digital marketing plan that includes SEO, website updates, email marketing, physical marketing, and social media.

To Succeed in This Role:

You will excel if you possess excellent communication skills and the ability to lead and promote the vision of the clinic. You must be extremely organized, thinking 10 steps ahead, with the ability to see the big picture with an entrepreneurial mindset. You have a passion for helping others, as you will be the primary point of contact for our clients. You are able to use technology platforms, such as Microsoft Workspace Apps, and Canva.

Qualifications:

2-3 years of experience in Client Care and Customer Service, preferably in a medical office at the front desk. Psychology undergraduate students and graduates are welcome!

Skills & Attributes of Our Ideal Candidate:

Dynamic, self-motivated individual with the ability to work independently, proactively, and well under pressure. Strong communication skills with the ability to communicate professionally and compassionately. Confidence in sharing ideas and constructive feedback to help us grow. Ability to juggle multiple projects simultaneously, meeting deadlines and keeping promises. Tech-savvy, with experience using Microsoft Suite, Canva, Outlook and Windows. Knowledge of The Jane App is an asset. An appetite for innovation and simplicity with a strong process orientation. Ability to work autonomously and collaboratively with a talented team.

Application Process:

Please submit your CV/resume and cover letter to tricia@arnicacounselling.com

For more info on our practice, check out our website: www.arnicacounselling.com

Accommodations available upon request.

Job Type: Part-time

Pay: $17.85-$20.00 per hour

Expected hours: 8 - 12 per week

Benefits:

Company events On-site parking
Application question(s):

What is your availability to work?
Work Location: In person