Job Description

ActiveCare Physiotherapy & Rehab

ActiveCare Physiotherapy & Rehab is a newly opened multidisciplinary clinic in the heart of Chestermere, Alberta. With physiotherapy as our cornerstone service, we also offer chiropractic care, massage therapy, acupuncture, naturopathy, and more. Our mission is to foster a culture of active healthcare, prevention, and holistic wellness for our patients while creating a positive and collaborative work environment for our team.

We are looking for a motivated and detail-oriented

Clinic Assistant

to join our team. This is a unique opportunity to be part of a growing clinic from the ground up and make a meaningful difference in the lives of our patients.

Your Role as a Clinic Assistant

As a Clinic Assistant, you'll be at the heart of our clinic's operations, ensuring that everything runs smoothly for both patients and staff. This role is perfect for someone who is highly organized, enjoys working with people, and is passionate about healthcare.

Key Responsibilities

Patient Experience and Assistance

Welcome patients with a warm, professional demeanor and assist with check-ins. Guide patients through the intake process, ensuring all necessary forms and medical histories are completed accurately. Escort patients to treatment rooms and provide information about their appointments or procedures. Respond to patient inquiries in person, over the phone, or via email with clarity and professionalism.

Clinic Operations and Support

Prepare treatment rooms before and after each patient, ensuring they are clean and properly sanitized. Assist healthcare practitioners (if needed) during treatments by setting up necessary equipment or supplies as required. Maintain the cleanliness and organization of common areas, including the front desk and waiting area. Order and restock clinic supplies as needed, ensuring availability of all necessary materials.

Administrative Duties

Manage appointment scheduling using the clinic's EMR system (JANE) to optimize efficiency. Answer incoming calls and emails, handling inquiries or directing them to the appropriate team member. Maintain and update patient records, ensuring data accuracy and confidentiality.

Insurance and Billing Support

Verify patient insurance coverage and assist with direct billing for services. Liaise with insurance companies, adjusters, and Worker's Compensation Board (WCB) or Motor Vehicle Accident (MVA) cases for pre-approvals and claims processing. Follow up on unpaid claims with insurers and assist in reconciling accounts receivable. Address patient billing questions and help resolve payment-related issues.

Team Collaboration

Act as a point of support for healthcare providers, ensuring seamless communication and coordination between the front desk and treatment rooms. Assist with organizing team meetings or staff schedules when needed.

Qualifications and Skills

Required Experience and Knowledge

Previous experience in a healthcare or clinical setting is

highly preferred

. Strong understanding of or willingness to learn about multidisciplinary healthcare services. Familiarity with Electronic Medical Records (EMR) systems and comfort with learning new software. Experience with Jane (EMR) is highly preferred Knowledge of insurance billing processes, including handling WCB/MVA cases.

Skills and Attributes

Exceptional organizational skills with the ability to prioritize tasks in a fast-paced environment. Excellent communication skills, both verbal and written, to interact with patients and team members effectively. A proactive and problem-solving mindset with attention to detail. Ability to handle sensitive information with discretion and maintain patient confidentiality. A positive attitude and willingness to be a team player.

What We Offer

Competitive compensation package. Ongoing training and professional development opportunities. A supportive and collaborative work environment in a modern, newly established clinic. The chance to grow with a clinic that values innovation, patient care, and staff well-being. Flexible scheduling options to support work-life balance.

Why Choose ActiveCare Physiotherapy & Rehab?

At ActiveCare, we're more than just a clinic--we're a community. Joining our team means becoming part of a positive, patient-centered environment where your contributions are valued. This role offers a rare opportunity to shape the operations of a brand-new clinic while building meaningful relationships with patients and colleagues.

We prioritize teamwork, transparency, and continuous learning, ensuring that every team member has the resources and support they need to succeed.

How to Apply

If this sounds like the opportunity you've been waiting for, we'd love to hear from you!

ActiveCare Physiotherapy & Rehab is an equal-opportunity employer.

We welcome candidates from all backgrounds to apply and encourage applications from individuals passionate about healthcare and patient care.

Job Types: Full-time, Permanent

Pay: $16.00-$25.00 per hour

Benefits:

Company events On-site parking
Education:

Bachelor's Degree (preferred)
Experience:

Clinic Assistant: 1 year (preferred)
Work Location: In person