Job Description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider xe2x80x93 encompassing physical, mental and financial health xe2x80x93 TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.Join our team and what wexe2x80x99ll accomplish togetherThe client support Business Analyst will be responsible for the delivery of services to our clients.
This role combines technical expertise with business administration to deliver effective solutions while ensuring quality throughout the development lifecycle.
This role is 100% remote.What youxe2x80x99ll doEstablish and maintain excellent client relationship & satisfaction;Clear knowledge of our Solution and can effectively support the teamProvide expertise in particular functional areas of our Solution including integration with other components in the solutionMonitor and track all client requests to ensure work is appropriately assigned to various internal teams ensuring clear ownership and accountability, and is completed in a timely manner with quality;Attend and prepare regular status meetings with the clientWorks directly with the internal team to resolve incidents, prepare client requirement documentation, understand changes in upcoming releases, and provide client supportWhere appropriate peer review responses from team membersPerform regular follow-ups with the different support teams involved in root cause analysis and functional support to make sure the service level agreements are respectedParticipate in the analysis of requests for changes to our solution or internal processes including updates to requirement documentationOrganize and manage change order project deliverables as may be required to deliver "Out of Scope" work, including preparation of requirement documentation, demo/walkthrough, configuration, review of complex test scenarios and testing results, to client where applicableCollaborate with the Support Team Manager and Client Manager to ensure client requests are appropriately staffed and that client user are effectively using our integrated solutionWhat you bringHave a college education in a field deemed relevant;Have a minimum of 3 years of experience in Defined Benefit Pension AdministrationAdvanced skills with ExcelBe able to understand business needs and identify the best way to respond to itDetailed oriented and able to assess situations logicallyAble to understand client issues and provide guidance on next stepsAble to manage client priorities and expectationsBe able to manage priorities and meet deadlines in a changing environmentExcellent communication skills (oral or written) with external clients and internal team members at all levelsKnowledge of the area of pension or benefits administration and / or quality assurance experience will be considered an assetBe available for occasional travelA bit about usWexe2x80x99re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companiesxe2x80x99 Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

LifeWorks