Job Description

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you\xe2\x80\x99re bringing this purpose to life alongside a passionate community of experts.Feel empowered to learn and grow while being valued for who you are\xe2\x80\x93 here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It\xe2\x80\x99s our employee promise.Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.Read on to see how you can shape the future, win as a team, and grow with us.About the roleWe have a great opportunity for a forward-thinking, self-motivated Business Analyst to join our Claims team. Acting as the link between business and IT partners, your goal will be to help ensure that we\xe2\x80\x99re building the right products and processes to support a second-to-none customer experience.What you\xe2\x80\x99ll do here:Partner with \xe2\x80\x93 and seek feedback from -- different business experts, managers, and teams to help re-engineer and modernize our Claims processesWork with the product design and/or customer experience designers to translate vision into specifications based on roadmapsFacilitate workshops to document current business processes and technical systems and help to identify potential efficienciesWrite clear agile stories that help propel engineering work with the help of the product design teamGuide and co-ordinate the plan, design, execution, and validation of test casesParticipate in planning, demos, committees, and retrospectivesExecute roadmaps based on client feedback and analytics insightsSupport change management planning and deliveryCommunicate project progress accordingly to those involved and/or impactedSupport the engagement and efficiency of the teamAct as the alternate go-to source for the agile teamYou are:Big-picture thinking, with a laser focus on detailsSkilled at translating complex subjects into themes that are easy to understandA true people person and a natural collaboratorExceptionally organized, comfortable with ambiguity, and can embrace changeForward thinking, with an innovative mindsetExcellent leadership and problem-solving skills.Self-driven, entrepreneurial \xe2\x80\x93 a natural project leaderSkilled at building relationshipsCreative, analytical, curiousAdept at pivoting and leading others through changeWhat you bring to the table:Experience documenting and analyzing work processes and working with operational teams to improve those processesAt least 1 year\'s relevant experience as a business analystP&C Insurance and claims experience an assetExperience working in an agile Scrum / matrix environment an assetExcellent oral and written communication skillsFantastic presentation skills \xe2\x80\x93 plus excellent working knowledge of PowerPoint and VisioBusiness Analyst experience an assetDesign Thinking and Customer Journey mapping experience an assetLean/Six Sigma experience or accreditation an assetBilingualism required (French / English) \xe2\x80\x93 Need to interact on a regular basis with colleagues across the country.No Canadian work experience required, but need to have authorization to work in Canada.#LI-HybridWhat we offerWorking here means you\'ll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:A financial rewards program that recognizes your successAn industry leading Employee Share Purchase Plan; we match 50% of net shares purchasedAn extensive flex pension and benefits package, with access to virtual healthcareFlexible work arrangementsPossibility to purchase up to 5 extra days off per yearAn annual wellness account that promotes an active and healthy lifestyleAccess to tools and resources to support physical and mental health, embracing change and connecting with colleaguesA dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programsInclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunitiesInspiring leaders and colleagues who will lift you up and help you growA Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.We are an equal opportunity employerAt Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We\xe2\x80\x99ll work with you to meet your needs., including background checks, internal candidates, and eligibility to work in Canada.If you are an employee of Intact or belairdirect, please apply for this role on Contact People.

Intact Financial