Job Description

We believe talent deserves a human touch. Your application will be read by an actual person who's excited to discover the real you.

Client Success & Operations Strategist

(In other companies, this role may be known as Client Coordinator, Office Administrator, or Executive Assistant)


We are seeking a

Client Success & Operations Strategist

to join our team in Port Coquitlam, BC. This is an opportunity for someone who thrives in a dynamic environment supporting

operations, administration, and client engagement

.


In this role, you'll play an important part in keeping the business running smoothly day to day, while also building strong relationships with clients and working closely with company leadership. The right candidate is a confident communicator, organized, and enjoys balancing client-facing responsibilities with behind-the-scenes support.


This is a

high-impact role with excellent growth potential

, including a clear path to becoming a

vCIO (Virtual Chief Information Officer)

, one of our most strategic client-facing leadership positions. You'll gain exposure across multiple departments and have the opportunity to grow into a trusted leader in client management.

Key Responsibilities

Client Engagement & Account Support

Assist vCIOs with vendor communications, research, and procurement of client hardware and software Maintain accurate documentation for client environments and communications Connect with clients by phone and email to resolve inquiries and gather missing information Support invoice reconciliation and billing accuracy Begin managing small client accounts under senior vCIO guidance Learn the responsibilities of a vCIO with the goal of internal promotion

Office Operations & Administration

Answer and route incoming phone calls to the appropriate team members or departments Take and deliver accurate messages when needed Assist with preparation and coordination of documents, reports, and meeting materials Organize office setup and logistics for meetings, events, and company functions Maintain a professional and organized office environment Coordinate printing, shipping, and other administrative needs

Executive & Leadership Support

Provide administrative support to the President Assist with project coordination and follow up on cross-departmental action items Help prepare leadership communications and meeting materials Support executive-driven initiatives as needed

Marketing & Client Communication Support

Plan, script, and coordinate the monthly video-based service bulletin for clients Assist in local marketing and sales initiatives such as trade shows, vendor events, and branded materials Partner with marketing and leadership teams to deliver client-facing communications

Internal Culture & Staff Events

Plan and coordinate staff events, seasonal parties, and employee engagement activities Support internal communications and announcements

Physical Requirements

Must be able to work in-office in Port Coquitlam, BC Ability to perform standard office functions (sitting, typing, phone use, light lifting)

Salary

CAD 38,000 - 50,000, depending on experience


This role offers the chance to build strong client and leadership relationships, contribute to the success of a growing company, and work toward a clear career path into leadership.

Information for Applicants:

Upon receipt of your application, you will be sent a link to complete a PI Survey, this needs to be completed to be considered for the position.


At ActiveCo Technology Management, we embrace diversity and strive to create an inclusive and collaborative work environment. We believe in Extreme Ownership, Passion, Teamwork, Continuous Improvement, Honesty & Integrity, Diligence, and Excellence as our Core Values.


If you're passionate about delivering exceptional service and want to work with a company that shares your values, please apply today.

ActiveCo, a New Charter Company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. ActiveCo, a New Charter Technologies Company, recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Who We Are:

Join the dynamic team at ActiveCoTechnology Management, a New Charter Technologies Company, a leader in reshaping IT Management since 1999. We pride ourselves on using innovative techniques to deliver outstanding support services to small and medium-sized businesses across North America. At ActiveCo, we foster an exceptional culture to embrace diversity and create an inclusive and collaborative work environment. We believe in working hard, having fun, strategizing nonstop, and never giving up.