Job Description

About Savant Marketing

Savant Marketing is the #1 marketing agency for landscapers. We're looking for a proactive and relationship-driven Client Success Manager to join our team and ensure our clients see consistent results, feel supported, and stay long-term partners.

Role Overview

We're searching for a highly organized, detail-oriented Client Success Manager who thrives on communication, problem-solving, and helping clients win.

This role is perfect for someone who loves:

? Building relationships

? Digital marketing strategy

? Solving problems

? Guiding clients step-by-step to achieve ROI

If you enjoy working closely with clients, managing expectations, and making sure they get the absolute most out of our programs, this is the role for you.

Key Responsibilities

Serve as the primary point of contact for~25 clients. Onboard new clients, ensure proper setup, and guide them through our systems and processes. Hold regular weekly check-ins to review performance, answer questions, and remove bottlenecks. Coordinate internally with media buyers, ops, and support teams to ensure deliverables are met. Track client performance metrics and proactively recommend improvements. Monitor client health and retention--identify risks early and take action. Maintain accurate notes, documentation, and task follow-ups inside our tracking system. Upgrade clients into different packages to ensure our support grows with their business demands. Provide world-class customer service with fast response times and a solutions-first mindset. Help reduce client churn by ensuring they feel supported, informed, and confident.

Requirements

1+ years of experience in account management, client success, or customer support. Outgoing, extroverted personality type with great people skills and ability to make friends. Strong written and oral communication skills--clear, patient, confident, and professional. Highly organized with the ability to manage multiple clients at once. Experience reading marketing reports or basic performance metrics (CPL, leads, booking rate, etc.). Ability to work independently and meet deadlines in a remote environment. Strong problem-solving skills--you think ahead, anticipate needs, and create solutions. Strong attention to detail and ability to maintain accurate client documentation. Empathetic, calm, and able to handle client expectations effectively.

Nice-to-Haves

Experience working with home-service businesses (landscaping, painting, roofing, etc.). Multilingual (especially French or Spanish) Familiarity with CRM platforms like GoHigh-Level. Experience in direct sales. Based in Ottawa, ON.

Compensation & Benefits

Salary: ~$70,000.00 per year, depending on experience. Benefits: Full benefits package included. Vacation: 2-Weeks Paid Vacation + Statutory Holidays Remote Flexibility: Work from anywhere while maintaining a reliable schedule. Career Growth: Opportunities for performance-based raises and leadership roles. Supportive Team Culture: Join a small, fast-moving, results-driven team that values excellence and fun.

How to Apply

If you're passionate about helping clients succeed and want to play a key role in their growth, we'd love to hear from you! Apply by sending your resume and a brief note about why you'd be a great fit for this role.

Pay: $60,000.00-$70,000.00 per year

Benefits:

Paid time off Work from home
Work Location: Remote