Job Description

About Us:

KEV Group is an enterprise SaaS company providing online payment and accounting software to simplify student activity fund management in schools. KEV's easy- to-use web-based software automates the collection, disbursement and management of student funds, thereby reducing the time it takes to receive and account for all school activity fees and increasing the time teachers can spend on education. The company is based in Toronto, with offices in the US. KEV is a portfolio company of Serent Capital, a leading middle market private equity firm focused on high growth technology businesses.

Why Join KEV?

• Work in an industry that benefits children, parents and schools
• Do meaningful and purpose-driven work, and make a real impact
• Join a quickly growing organization with real opportunity for learning and growth
• Passionate and accessible leadership team that cares about people, personally and professionally
• Flexible work environment

About the Role:

We are looking for a collaborative and highly engaged Client Success Coordinator/ Project Coordinator to assist with client implementation and onboarding. Lunchbox is a fundraising lunch module available for free within SchoolCash Online. We do all the administrative management and marketing for the program. We organize, pay and manage the lunch vendors.

Primary Responsibilities:

• Manage school accounts and provide outstanding client service.
• Coordinate school programs and oversee program launches / implementation.
• Manage current vendor relationships and source new vendors to be considered for school programs
• Introduce the program to new schools, growing the business in your region.
• Liaise with new customers to coordinate task completion
• Assist with guiding clients through readiness tasks
• Adjust project schedules as requested by PS staff / customers
• Manage/update project resource tools
• Assist with monthly finance reporting and updates
• Help Project Managers with completion of tasks
• Assist the PS leadership team in evolving Project Management methodologies, processes and best practices
• Document project management, implementation, and Professional Services procedures & processes
• Provide project updates to other functional areas when required
• Assist with creating project portfolio, metrics & dashboards for Leadership
• Manage 'special' team projects
• Support Implementation staff with coordinating issues

Successful candidates will possess:

• 1-2 years of Project Coordination, Customer Success team interactions and overall Customer support
• Direct customer management exposure, customer interactions, project monitoring & follow up
• Proven initiative to drive projects forward to attain high customer satisfaction
• Time and task management experiences
• Recognize critical decision points and to standby them
• Strong negotiation skills and the ability to work with all levels of an organization both internally and externally
• Ability to thrive in diverse, fast-paced, entrepreneurial environment
• Ability to build consensus within project teams to ensure positive results
• Detail-oriented with excellent analytical and problem-solving skills, including the ability to deal with situations where information is difficult to obtain, complex or ambiguous
• Conversant in various tools for project management, project planning, MS Project, MS Excel, MS OneNote and MS PPT experience is required, Jira and Salesforce experiences are a definite asset

This job description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required by the incumbent. Incumbent may be asked to perform other duties as required.

KEV Group is pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, please speak with Human Resources or the hiring manager.

KEV Group is an equal opportunity employer who agrees not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.

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