ALS fournit une large gamme de services de tests et d\xe2\x80\x99analyses \xc3\xa0 une vari\xc3\xa9t\xc3\xa9 de march\xc3\xa9s et d\xe2\x80\x99industries \xc3\xa0 travers le monde. Nous sommes un chef de file dans l\xe2\x80\x99industrie des services d\xe2\x80\x99analyses et avons \xc3\xa9tabli une r\xc3\xa9putation enviable en regard de la qualit\xc3\xa9 de nos r\xc3\xa9sultats et de services \xc3\xa0 la client\xc3\xa8le.

Client Services Supervisor

Location: ALS Environmental, Whitehorse, YT

Reports to: Western Canada Regional Manager

About the Position:
This role is responsible as the location lead for the overall operation of the Whitehorse Service Centre. They are responsible for ensuring that the company goals and requirements are met for client satisfaction, deliverables, quality and safety.

Specific Responsibilities

• Train and Supervise location staff (Client Services, General Assistants);
• Oversee and/or carry out the preparation of sampling supplies and the login of returned samples;
• Ensure all samples are submitted appropriately to the processing laboratory and track shipments to ensure receipt;
• Allocates personnel and resources to maximize production, quality and efficiency;
• Maintain current knowledge of relevant environmental guideline and laboratory capabilities;
• Maintains a clean and orderly work environment in the location;
• Responsible for ensuring that the client service provided is consistent, timely, and meets ALS guidelines and quality standards;
• Develops business relationships with key clients in conjunction with management, client services, and sales;
• Actively participates in associations attended by clients and keeps abreast of market needs;
• Respond to client queries pertaining to sampling supplies and returned sample submissions;
• Provide assistance to sales with the development of client accounts;
• Assist with formulation and implementation of a local business strategy.
• Follows the strategic and business plan as established with the manager;
• Assists in achieving EBIT targets, cost controls and cost savings;
• Ensures the quality of all work and analytical data produced meet or exceeds company and market standards;
• Ensures all staff are trained in all aspects of the Quality System and adhere to all appropriate SOPs and procedures;
• Use correct location is following established procedures and schedules;
• Assists the manager to manage Human Resources within the laboratory including:

o. Staffing, Shifts and workload management;
p. Oversee staff training programs (technical, supervisory, and safety);
q. Recruitment, induction;
r. Performance management.

• Carry out the role as the local Safety First Aid representative;
• Observe established safety regulations and comply with all ALS health and safety policies and procedures;
• Other duties as assigned.

Required Knowledge, Skills & Abilities

• Client-focused with a commitment to quality;
• Proven leadership skills and attributes;
• Actively practices team work;
• Ability to learn and work with the laboratory database for logging in samples, generating client supply requests, and tracking client submissions;
• Pursues learning and development;
• Ability to effectively manage change in a dynamic working environment;
• Strategic planning/thinking and implementation abilities;
• Negotiation, influencing and conflict resolution skills;
• Flexibility;
• Excellent communication skills, both written and oral;
• Ability to work under pressure and to strict deadlines;
• Projects enthusiasm, positive attitude and motivation;
• Commits to organizational goals and objectives.

Preferred Qualifications

• Completion of a BSc degree or Technical diploma in Chemistry or related field;
• Minimum of 3 years experience in environmental chemistry or related discipline;
• Minimum of 2 years experience a leadership role;
• Minimum of 1 years experience in a laboratory setting;
• Preference to be familiar with all applicable environmental legislation and regulations.

Physical Demands

• Ability to lift heavy objects up to 50 lbs such as coolers, etc.
• Ability to perform repetitive tasks such as keyboarding;
• Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities;
• Ability to stand for up to a full shift.
• You may be exposed to unpleasant fumes;

ALS est fi\xc3\xa8re d\'\xc3\xaatre un employeur garantissant l\'\xc3\xa9galit\xc3\xa9 des chances et s\'engage \xc3\xa0 favoriser un environnement de travail inclusif o\xc3\xb9 les diff\xc3\xa9rentes forces et perspectives de chaque employ\xc3\xa9 sont \xc3\xa0 la fois reconnues et valoris\xc3\xa9es. Nous encourageons donc les candidatures de tous les individus; y compris les anciens combattants, les femmes, les Premi\xc3\xa8res Nations, les minorit\xc3\xa9s et les personnes handicap\xc3\xa9es.

ALS accueille les candidatures de personnes de tous niveaux. Des adaptations sont disponibles sur demande pour les candidats participant \xc3\xa0 tous les aspects du processus de s\xc3\xa9lection.