Job Description

Job Type: Full-Time

Monday-Friday with flexibility to move to Tuesday-Saturday.

Hours 10:00 am-6:00pm and/or 11:00am-7:00 pm

We are seeking a warm, professional, and detail-oriented

Client Services Co-ordinator

to join our growing medspa team. As the first point of contact for our clients, you will play a key role in creating an exceptional client experience. You will be responsible for booking appointments, assisting clients with check-in/check-out, promoting and selling skincare products, and supporting daily operations.

Job Key Responsibilities:

Greet clients in a professional, friendly, and welcoming manner Manage appointment bookings (phone, email, online platform) Confirm, reschedule, and follow up on appointments as needed Process check-ins, check-outs, and payments Provide information about services, skincare products, and promotions Support treatment delivery by preparing and applying under the supervision of licensed staff Upsell or recommend retail products based on client needs Maintain a clean and organized front desk and retail area Assist with inventory, stocking, and displays of skincare products Handle client inquiries or concerns, escalating to clinical staff as needed Support marketing efforts (reminders, social media replies, etc. if applicable) Maintain client records and confidentiality in compliance with privacy standards
Qualifications & Skills:

Previous experience in a spa, medspa, beauty, or customer service setting is preferred Strong communication and interpersonal skills Familiarity with skincare or medical aesthetics is an asset Comfortable with point-of-sale systems and appointment scheduling software Well-groomed, professional appearance Ability to multitask, stay organized, and remain calm under pressure Positive, team-oriented attitude
What We Offer:

Competitive hourly wage (based on experience) Staff discounts on services and products Training on products and booking systems Supportive team and positive work environment Opportunities for growth within the clinic Employee Benefits
Job Type: Full-time

Pay: $22.00-$25.00 per hour

Work Location: In person