Job Description

Company description

Eagle-Eye Tours is based in Invermere, BC and is Canada's largest birding tour operator, offering 75+ tours worldwide each year. To continue delivering exceptional experiences for our clients, we need someone who can handle client correspondence and help pull these tours off without a hitch. This is a long-term position where we can discuss your preferred number of hours/week (30-40). You will have a variety of tasks to keep you busy from researching hotels in Australia to helping clients going to the Arctic.

What we are looking for:

Strong computer skills Excellent verbal and written communication skills Comfortable using email, CRM systems, and other relevant software Highly organized with the ability to manage multiple tasks and priorities efficiently Ability to work independently and meet deadlines Maintain a positive mindset and a strong commitment to assisting customers Ability to work collaboratively within a team and contribute to a positive work environment A passion for travel

Some of your key responsibilities will include:

Client correspondence including:

Sending key communications (booking, tour confirmation, etc.) Creating and updating their invoices Answering client questions
Planning the logistics for a group of tours, including

Researching and booking hotels Booking vehicles, flights and boat trips Keeping track of expenses Assembling all the key information for the tour guide

Expectations:

Rigorous attention to detail when planning and organizing your tours and interacting with clients Maintain a high standard of prompt and effective response to inquiries A drive to help deliver exceptional experiences for our clients Ability to complete tasks very well on specified timelines A customer-centric mindset to addressing customer concerns and feedback Collaborate closely with your co-workers to ensure seamless communication and provide mutual support. A willingness to embrace new systems and changes in how we operate as we are constantly looking to automate and improve our systems Complete the travel insurance exam within 3 months of starting this position - we will assist with this.

Why work for us?

Competitive salary of $25.80/hr to $30.80/hr, typically starting at $25.80 then increasing to $26.80/hr once you have completed training to sell insurance (equivalent to $53,600 at 40 hrs/week). Annual increases thereafter. Medical/dental benefits Flexibility on the number of hours per week (within the range of 30 - 40 hours/week) Paid vacation and opportunities for additional unpaid leave Opportunity for some remote work Being part of a great team at a very unique and innovative business Being part of a business that prioritizes conservation
We anticipate work beginning as soon as you are available. We expect you to be based in the Columbia Valley, but hybrid work is possible.

Please submit your resume and a brief story about a personal travel experience via eagle-eye.com/careers/

Application deadline is January 4th at 5 pm.

WE WILL NOT REVIEW APPLICATIONS SUBMITTED DIRECTLY THROUGH INDEED

Job Type: Full-time

Pay: From $25.80 per hour

Expected hours: 30 - 40 per week

Benefits:

Dental care Extended health care On-site parking
Application question(s):

Did you read that we are only accepting applications through our website and that you are required to submit a personal travel story? We will not review applications submitted directly through Indeed.
Work Location: Hybrid remote in Invermere, BC

Application deadline: 2026-01-04