Job Description

Claire Place Veterinary Hospice is a dedicated end-of-life care service providing

in-home euthanasia, hospice, and palliative care

for beloved pets and their families. Our mission is to bring compassion, dignity, and comfort to families during one of life's hardest moments. We're a small but mighty team of veterinarians, technicians, and coordinators who lead with empathy and support -- both for our clients and for each other.

We're looking for a

seasoned, empathetic Client Service Representative

to join our supportive office team in Canada. This is not your typical veterinary reception role -- it requires emotional maturity, patience, and exceptional communication skills to assist grieving families with care, compassion, and professionalism.

You'll be the first point of contact for clients, handling calls, emails, and scheduling, and ensuring each interaction reflects the compassion and calm that define Claire Place's values.

What We Offer

$20/hour

starting wage

Two weeks paid vacation

annually

Paid lunches

(30 minutes)

Discounted pet food

through Royal Canin and Hill's staff programs

Supportive, close-knit team

environment

Holiday pay

(time-and-a-half for worked holidays) Regular

team appreciation events

to stay connected and decompress

Schedule & Hours

Tuesday-Saturday, full-time (40 hours/week)

Weekday shifts: 8:00-4:00 or 9:00-5:00 Weekend shift: 8:30-3:30 (solo coverage) Paid 30-minute lunch break

What You'll Do

Manage phone calls and emails related to scheduling end-of-life services. Communicate with empathy, professionalism, and care in sensitive conversations. Support our veterinarians and technicians with accurate scheduling and coordination. Process payments, documentation, and client records. Work independently on weekends (Saturday 8:30-3:30) and collaboratively during weekdays. Maintain calm and organization in a fast-paced, emotionally sensitive environment.

About You

You are someone who:

Has

previous CSR or veterinary reception experience

(animal health experience an asset) Possesses

exceptional emotional intelligence

and maturity Thrives in a

supportive, people-first

work culture Communicates clearly and kindly, especially under pressure Is organized, reliable, and able to work both independently and collaboratively Understands the importance of

gentle communication and confidentiality

in sensitive moments

How to Apply

If you're ready to make a meaningful difference each day -- helping families and pets through their most tender moments -- we'd love to hear from you.

Apply today with your resume to

lori@totalhr.ca

or through Indeed.

Job Types: Full-time, Permanent

Pay: From $20.00 per hour

Expected hours: 40 per week

Work Location: In person