Job Description

Job Posting: Full-Time Client Service Representative

Grey Cove Veterinary Health Center - Dieppe, New Brunswick

Are you passionate about animals and customer service? Grey Cove Veterinary Health Center is looking for a

full-time Client Service Representative (CSR)

to join our team in

Dieppe, New Brunswick

--a vibrant, bilingual community known for its friendly atmosphere, excellent quality of life, and close proximity to nature and city conveniences.

Why Join Us?

Work in a

full-service small animal hospital

with an in-house lab, pharmacy, radiology, and surgery.

Flexible scheduling

with

no weekends!

Competitive wages

with a

comprehensive benefits package.

4 weeks of paid vacation

plus

5 personal days

annually. Be part of a

welcoming, professional team

dedicated to pet health and client care.

What We're Looking For:

Bilingual in English & French (required).

Minimum

2 years of experience

in customer service, preferably in a veterinary or medical setting. Strong communication skills and a passion for working with pets and people. Attention to detail, organization, and ability to multitask in a fast-paced environment. Comfortable using computers and scheduling software.

Your Role as a CSR:

As a

Client Service Representative

, you will be the first and last point of contact for our clients and their pets, ensuring a positive and welcoming experience at our hospital. Your responsibilities will include:

?

Client Interaction & Communication:

Greet clients and their pets with warmth and professionalism in both English and French. Answer phone calls and emails, providing information and assistance with inquiries. Schedule appointments and manage the daily appointment calendar. Educate clients on hospital services, pet care, and general wellness topics.
?

Administrative & Organizational Support:

Process client payments and invoices accurately. Maintain and update client records and medical histories. Assist with prescription refills and liaise with the veterinary team to ensure smooth communication. Keep the reception area clean, organized, and professional.
?

Supporting the Veterinary Team:

Coordinate patient check-ins and ensure accurate information is relayed to the veterinary team. Assist in preparing paperwork for procedures and surgeries. Provide compassionate support to clients during difficult situations.
If you're looking for a

rewarding full-time position

in a

supportive environment

, where you can make a difference in the lives of pets and their families, we'd love to hear from you!

To apply, send your resume and cover letter to hmanager@gcvet.ca

Job Type: Full-time

Pay: From $16.83 per hour

Expected hours: 40 per week

Work Location: In person